Online Contact Center Representative

Job Description:

SariSuki is seeking a passionate and energetic Online Contact Center Representative to join our team in Cebu, Central Visayas, PH. As an Associate Level representative, you will be responsible for providing exceptional customer service through various online channels.

Responsibilities:
1. Respond to customer inquiries and provide information about products and services.
2. Assist customers with order placement, tracking, and returns.
3. Resolve customer complaints and issues in a timely and professional manner.
4. Maintain accurate records of customer interactions and transactions.
5. Collaborate with other team members to improve processes and customer satisfaction.
6. Stay up-to-date on product knowledge and company policies.
7. Meet or exceed performance goals and targets set by the company.

Requirements:
1. Minimum of 2 years of experience in a customer service role.
2. Strong communication skills, both written and verbal.
3. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
4. Excellent problem-solving skills and attention to detail.
5. Innovation and cooperation are essential soft skills for this role.
6. Must be able to work full-time and be flexible with scheduling.
7. High school diploma or equivalent required.

Benefits:
1. Company-provided equipment for work.
2. Joining bonus for new employees.
3. Company transportation for eligible employees.

Working Environment:
At SariSuki, we embrace a culture that challenges norms and encourages bold thinking. We believe in fostering a collaborative and inclusive work environment where every team member is valued and respected.

Deadline to Apply:
Interested candidates should apply by September 17, 2024.

Equal Opportunity Statement:
SariSuki is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.