Job Description:
Stylist in Pocket Technologies is seeking a highly experienced and motivated Online Contact Center Manager to join our team in Davao City, Philippines. As a Mid-to-Senior Level position, the ideal candidate will have at least 7 years of experience in a similar role.
Responsibilities:
- Manage and oversee the daily operations of the online contact center, ensuring efficient and effective customer service delivery
- Develop and implement strategies to improve customer satisfaction and retention
- Monitor and analyze key performance indicators to identify areas for improvement
- Lead a team of contact center agents, providing guidance, training, and support as needed
- Collaborate with other departments to ensure seamless communication and coordination
- Stay up-to-date on industry trends and best practices to continuously improve processes and procedures
- Handle escalated customer inquiries and complaints in a timely and professional manner
- Implement quality assurance measures to ensure high standards of service delivery
- Prepare and present reports on contact center performance to senior management
Requirements:
- Bachelor's degree in Business Administration or a related field
- Proven experience in managing an online contact center
- Strong leadership and communication skills
- Driven and resourceful personality traits
- Excellent project management and decision-making skills
- Ability to work under pressure and meet tight deadlines
- Proficiency in Microsoft Office and contact center software
- Experience with CRM systems is a plus
Benefits:
- Company transportation
- Paid sick leave
- Paid overtime
Working Environment:
At Stylist in Pocket Technologies, we value diversity and inclusivity. We strive to create a culture of belonging where every team member feels respected and valued for their unique contributions.
Equal Opportunity Statement:
Stylist in Pocket Technologies is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees can thrive.
Deadline to apply: ********
If you meet the requirements and are excited about the opportunity to join our team as an Online Contact Center Manager, we encourage you to apply before the deadline. We look forward to reviewing your application.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
