Online Client Support Specialist

Job Description:

We are seeking a highly motivated and passionate Online Client Support Specialist to join our team at Gcash in Makati, NCR, Philippines. As an Online Client Support Specialist, you will be responsible for providing exceptional customer service to our clients through various online channels.

Responsibilities:- Respond to client inquiries and concerns through online chat, email, and social media platforms in a timely and professional manner- Assist clients with account setup, troubleshooting, and general inquiries about our services- Educate clients on the features and benefits of our products and services- Ensure client satisfaction by resolving issues and concerns promptly and effectively- Collaborate with other departments to escalate and resolve complex client issues- Maintain accurate and detailed records of client interactions and transactions- Stay up-to-date on industry trends and best practices to continuously improve client support processes

Requirements:- 1 year of experience in a customer service or online support role- Passionate and dedicated to delivering exceptional customer service- Strong communication and interpersonal skills- Ability to work well in a team environment and collaborate with colleagues- Proficient in using online tools, chat platforms, and email systems- Knowledge of the financial services industry is a plus- Bachelor's degree in Business Administration, Marketing, or related field is preferred

Benefits:- Disability insurance to protect your health and well-being- Travel opportunities to attend conferences and training events- Company transportation for commuting to and from work

Working Environment:At Gcash, we embrace creativity and innovation in a culture that values fresh ideas and inventive solutions. You will have the opportunity to work with a diverse and talented team to create exceptional experiences for our clients.

Deadline to Apply:May 24, 2024

Equal Opportunity Statement:Gcash is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.