Job Description:
Homebase, a leading online platform, is seeking a part-time Online Client Support Representative to join our team in Cebu, Central Visayas, Philippines. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in customer support.
Responsibilities:1. Respond to client inquiries and concerns through email, chat, and phone communication in a timely and professional manner.2. Assist clients in navigating the Homebase platform, troubleshooting technical issues, and providing guidance on how to maximize their experience.3. Maintain accurate records of client interactions, feedback, and resolutions in our CRM system.4. Collaborate with the customer success team to address recurring client issues and suggest improvements to enhance the overall user experience.5. Stay updated on product features, updates, and industry trends to better assist clients and provide proactive support.6. Identify opportunities to upsell additional services or features to existing clients to drive revenue growth.
Requirements:1. Resilient and driven individual who thrives in a fast-paced and dynamic work environment.2. Exceptional planning and time management skills with a keen attention to detail.3. Strong communication skills and the ability to empathize with clients to understand their needs and provide effective solutions.4. Basic computer proficiency and familiarity with CRM software is a plus.5. Ability to work independently and as part of a team to achieve common goals.
Benefits:1. Dental insurance to ensure the health and well-being of our employees.2. Paid Time Off (PTO) for work-life balance and relaxation.3. Paid overtime opportunities for additional compensation.
Working Environment:At Homebase, we believe in aligning work with a greater purpose and contributing to a meaningful mission. As an Online Client Support Representative, you will play a crucial role in assisting clients and helping them succeed on our platform, making a positive impact on their businesses and lives.
Equal Opportunity Statement:Homebase is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Deadline to apply: July 5, 2024
Join our team at Homebase and make a difference in the lives of our clients while advancing your career in customer support! Apply now to be a part of our growing company.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
