Online Client Support Officer

Job Description:

Investagrams is seeking a motivated and detail-oriented Online Client Support Officer to join our team in Taguig, NCR, PH. As an Entry Level position, this role is perfect for individuals with at least 1 year of experience who are looking to kickstart their career in the financial industry.

Responsibilities:
- Provide online support to clients through various channels such as email, chat, and social media
- Assist clients with account setup, troubleshooting, and general inquiries
- Educate clients on the features and benefits of our platform
- Collaborate with other departments to resolve client issues in a timely manner
- Monitor client feedback and escalate any recurring issues to management
- Stay up-to-date on industry trends and best practices to provide the highest level of support

Requirements:
- Hardworking and independent individual who thrives in a fast-paced environment
- Strong emotional intelligence to effectively communicate with clients and understand their needs
- Creative problem-solving skills to find innovative solutions to client issues
- Excellent written and verbal communication skills
- Ability to work well under pressure and meet deadlines
- Bachelor's degree in Business, Finance, or related field preferred

Benefits:
- Paid Time Off (PTO) for work-life balance
- Travel opportunities for professional development
- Company equipment provided for remote work

Working Environment:
At Investagrams, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. Our team is dedicated to providing the best support to our clients and helping them achieve their financial goals.

Deadline to Apply: September 11, 2024

Equal Opportunity Statement:
Investagrams is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.