**Job Title:** Online Client Support Associate
**Company:** Robinsons Land Corporation
**Location:** Antipolo, Calabarzon, PH
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 2
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### Job Description
Robinsons Land Corporation is seeking a dedicated and knowledgeable Online Client Support Associate to join our team. This position offers an exciting opportunity to assist our clients in navigating our services and ensure customer satisfaction while fostering long-term relationships.
### Responsibilities
- **Client Interaction:** Serve as the primary point of contact for client inquiries via online platforms, including email, chat, and social media. Respond promptly to questions, concerns, and requests regarding our products and services.
- **Problem Resolution:** Diagnose client issues swiftly, providing accurate solutions and recommendations, and escalate complex problems to the appropriate departments as required. Maintain a detailed database of common issues and resolutions for team reference.
- **Customer Education:** Provide clients with clear and concise information about our offerings, guiding them through processes, troubleshooting steps, and best practices to maximize their experience with our services.
- **Client Feedback:** Collect and document client feedback, addressing specific complaints and suggesting areas for improvement. Actively contribute ideas to enhance the client experience based on insights gathered.
- **Collaboration:** Work closely with the marketing, sales, and product development teams to share client insights, suggesting potential improvements and updates based on customer interactions.
- **Data Management:** Maintain organized records of client interactions in our Customer Relationship Management (CRM) system, ensuring all information is accurate and up-to-date to provide effective follow-up.
- **Training and Development:** Participate in ongoing training programs to stay current on product updates and industry standards, sharing newfound knowledge with team members to foster a collaborative learning environment.
- **Adaptability:** Adjust quickly to changing priorities and client needs, demonstrating flexibility in dealing with different situations.
### Requirements
- **Education:** A bachelor's degree or equivalent experience is preferred, but not mandatory.
- **Experience:** Minimum of 2 years in client support or a related field, with a proven track record of successfully assisting clients in a service-oriented environment.
- **Technical Skills:** Proficiency in using CRM systems, Microsoft Office Suite, and other relevant software tools; a willingness to learn new technologies as needed.
- **Personality Traits:**
- Adaptable: Thrives in a fast-paced environment, capable of shifting priorities as required.
- Independent: Self-motivated with the ability to perform tasks autonomously while maintaining communication with team members.
- **Soft Skills:**
- Teamwork: Demonstrates a collaborative spirit, working effectively with colleagues across various departments.
- Emotional Intelligence: Possesses strong interpersonal skills, recognizing and navigating the emotional aspects of client interactions with empathy.
### Benefits
- **Remote Work Flexibility:** Enjoy the convenience of working from home, allowing for a comfortable work-life balance.
- **Dental Insurance:** Comprehensive dental coverage to ensure your health and well-being.
- **Free Food:** Access to complimentary meals and snacks to keep you fueled throughout the day.
### Working Environment
At Robinsons Land Corporation, we foster transparency and open dialogue for effective communication at all levels. We believe in maintaining a supportive and inclusive atmosphere where team members feel valued and empowered to share their ideas.
### Equal Opportunity Statement
Robinsons Land Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. We encourage individuals of all backgrounds to apply.
### Application Deadline
Please submit your application by **October 26, 2024**. We look forward to welcoming a new member to our team who is eager to contribute to our mission and enhance our client experience!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.