Online Client Support Assistant

Job Description:

Globe Telecom is seeking a dedicated and confident Online Client Support Assistant to join our team in Quezon City, NCR, PH. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a similar role.

Responsibilities:
1. Provide online support to clients through various channels such as chat, email, and social media.
2. Assist clients with account inquiries, technical issues, and product/service information.
3. Troubleshoot and resolve client concerns in a timely and efficient manner.
4. Collaborate with other departments to escalate and resolve complex client issues.
5. Maintain accurate records of client interactions and transactions.
6. Stay up-to-date on company products, services, and policies to provide accurate information to clients.
7. Identify opportunities for improvement in client support processes and procedures.

Requirements:
1. Confident and dedicated individual with excellent problem-solving skills.
2. Strong communication skills, both written and verbal.
3. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
4. Proficiency in using online support tools and software.
5. Experience in customer service or client support roles preferred.
6. Bachelor's degree in a related field is a plus.

Benefits:
1. Paid overtime for additional hours worked.
2. Visa sponsorship for eligible candidates.
3. Life insurance coverage for all employees.

Working Environment:
At Globe Telecom, we thrive in an environment that embraces and navigates change seamlessly. Our team is dedicated to providing exceptional client support and continuously improving our services to meet the needs of our clients.

Deadline to Apply:
Interested candidates should apply by September 6, 2024.

Equal Opportunity Statement:
Globe Telecom is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.