Job Description:
Sprout Solutions is seeking an Online Client Support Assistant to join our team in Cebu, Central Visayas. As an Online Client Support Assistant, you will be responsible for providing exceptional support to our clients through various online communication channels. This is a part-time entry-level position ideal for individuals who are independent, driven, and eager to learn and grow.
Responsibilities:
1. Respond to client inquiries and concerns via email, chat, and other online platforms in a timely and professional manner.
2. Troubleshoot and resolve client issues regarding our software solutions.
3. Conduct research to provide clients with accurate and up-to-date information.
4. Provide product demonstrations and training to clients as needed.
5. Assist with the onboarding process for new clients.
6. Collaborate with the sales and development teams to improve client satisfaction and retention.
7. Contribute to the ongoing improvement of our client support processes.
Requirements:
1. Strong written and verbal communication skills.
2. Ability to work independently and efficiently.
3. Strong research skills to find solutions to client inquiries.
4. Persuasion skills to effectively communicate with clients and address their needs.
5. Bachelor's degree in a related field is preferred but not required.
6. No prior experience is necessary, but a willingness to learn is essential.
Benefits:
1. Company-provided equipment for remote work.
2. Flexible work schedule with remote work options.
3. Vision insurance coverage.
Working Environment:
At Sprout Solutions, we value curiosity and encourage our employees to question the status quo. Our work environment is one that fosters innovation, growth, and collaboration. We believe in providing opportunities for personal and professional development to all our team members.
Deadline to apply: July 15, 2024
Equal Opportunity Statement:
Sprout Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
