Online Client Service Specialist

Job Description:

Converge ICT Solutions Inc. is seeking a dynamic and driven Online Client Service Specialist to join our team in Cebu, Central Visayas, PH. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a similar role.

Responsibilities:
- Provide exceptional customer service to clients through various online platforms such as email, chat, and social media
- Respond to client inquiries, resolve issues, and provide technical support as needed
- Maintain accurate records of client interactions and transactions
- Collaborate with internal teams to ensure timely resolution of client concerns
- Identify opportunities to upsell or cross-sell products and services to clients
- Stay up-to-date on industry trends and best practices to better serve clients
- Assist in developing and implementing strategies to improve overall client satisfaction

Requirements:
- Bachelor's degree in Business Administration, Marketing, or related field
- Strong communication skills, both written and verbal
- Excellent problem-solving abilities and attention to detail
- Ability to work independently and as part of a team
- Driven and passionate about providing exceptional customer service
- Proficiency in Microsoft Office and CRM software
- Experience in the telecommunications industry is a plus

Personality Traits:
- Driven
- Passionate

Soft Skills:
- Communication
- Problem-solving

Benefits:
- Dental insurance
- Vision insurance
- Paid Time Off (PTO)

Working Environment:
At Converge ICT Solutions Inc., we encourage curiosity and questioning to fuel innovation and growth. Our team is dedicated to creating a collaborative and supportive work environment where employees can thrive and reach their full potential.

Deadline to Apply:
September 17, 2024

Equal Opportunity Statement:
Converge ICT Solutions Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.