**Job Title:** Online Client Service Representative
**Company:** Qwikwire
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
**About Qwikwire:**
Qwikwire is a dynamic company dedicated to revolutionizing the way businesses and clients connect online. We specialize in providing seamless client services that are efficient, effective, and tailored to meet individual client needs. Our team is built on a foundation of curiosity and innovation, and we invite passionate individuals to join us in providing outstanding service to our clients.
**Job Overview:**
As an Online Client Service Representative at Qwikwire, you will be the first point of contact for our clients, delivering exceptional service that enhances their experience with our company. This entry-level position requires a proactive and adaptable individual who is eager to learn and grow within a supportive and innovative environment.
**Key Responsibilities:**
1. **Client Interaction:**
- Respond promptly to client inquiries via email, chat, and social media platforms.
- Assist clients with questions regarding our products and services.
- Provide detailed and accurate information to clients, ensuring all concerns are addressed.
2. **Issue Resolution:**
- Investigate and resolve client issues efficiently, coordinating with other departments as necessary.
- Document client interactions and resolutions in our customer relationship management (CRM) system.
3. **Follow-Up:**
- Conduct follow-up communications with clients to ensure satisfaction with tools and services.
- Gather feedback to help improve services and client experience.
4. **Administrative Support:**
- Maintain organized files and documentation relating to client interactions and service requests.
- Assist in preparing reports as required to track client issues and resolutions.
5. **Continuous Learning:**
- Participate in training sessions to enhance your knowledge of Qwikwire's products and services.
- Stay updated on industry trends and best practices to provide informed recommendations to clients.
6. **Team Collaboration:**
- Collaborate with team members to share insights and best practices for effective client engagement.
- Attend team meetings and contribute to discussions about workflow improvements.
**Qualifications:**
- **Education:** High school diploma or equivalent required; additional coursework in business or communication is a plus.
- **Experience:** No prior experience required; however, customer service experience is a plus.
- **Technical Skills:** Familiarity with basic computer applications (e.g., CRM software, Microsoft Office Suite) preferred but not necessary.
**Personality Traits:**
- **Adaptable:** Ability to adjust to changing priorities and handle unexpected challenges with a positive attitude.
- **Resourceful:** Adept at finding solutions and information independently, displaying initiative in problem-solving.
**Soft Skills:**
- **Attention to Detail:** Strong focus on accuracy and thoroughness in all tasks.
- **Time Management:** Effective prioritization skills to manage multiple client requests efficiently.
**Benefits:**
- Vision insurance
- Gym membership
- Life insurance
**Working Environment:**
At Qwikwire, we foster a culture that encourages curiosity and questioning to fuel innovation and growth. Our collaborative environment values creative thinking and supports our team members in their professional development.
**Application Deadline:** ********
**Equal Opportunity Statement:**
Qwikwire is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you are eager to kickstart your career in a vibrant and supportive company, we encourage you to apply for the Online Client Service Representative position at Qwikwire today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
