**Job Title:** Online Client Service Representative
**Company:** FlySpaces
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0
**About FlySpaces:**
FlySpaces is a rapidly growing technology-driven company that helps businesses find and book flexible workspaces. We are committed to transforming the way people and businesses work by providing remarkable client experiences through innovation and efficiency.
### Job Summary:
As an Online Client Service Representative at FlySpaces, you will be the first point of contact for our clients, ensuring they receive exceptional service and support through digital platforms. Your role will involve interacting with clients via chat, email, and other online channels to facilitate their inquiries, resolve issues, and enhance their overall experience. This position is ideal for passionate individuals looking to start their careers in customer service while being part of a solution-oriented team in a forward-thinking environment.
### Key Responsibilities:
- **Client Communication:** Engage with clients through various online channels (chat, email, social media) to answer questions, provide information, and resolve inquiries in a timely and professional manner.
- **Problem Resolution:** Identify and troubleshoot client issues, escalating complex problems to appropriate departments when necessary, while ensuring clients are kept informed of progress.
- **Client Support:** Perform follow-ups with clients to ensure their needs have been met and they are satisfied with our services, fostering a positive relationship with each client.
- **Feedback Collection:** Gather client feedback on their experience and provide insights to the management team aimed at improving service processes and overall client satisfaction.
- **Documentation:** Maintain accurate records of client interactions and transactions, including inquiries and resolutions in the company's CRM system.
- **Team Collaboration:** Collaborate with team members to share insights, strategies, and best practices to enhance overall team performance and service delivery.
- **Continuous Learning:** Stay updated on FlySpaces services, products, and industry trends to provide clients with the most relevant and useful information.
- **Innovative Approach:** Bring new ideas for improving client service processes and suggest actionable recommendations to enhance the overall client experience.
### Requirements:
- **Education:** High school diploma or equivalent; college degree preferred.
- **Experience:** No previous experience is required; however, experience in customer service or client-facing roles is a plus.
- **Technical Skills:** Proficiency in using online communication tools and CRM software; strong internet research skills; familiarity with workplace solutions is advantageous.
- **Personality Traits:**
- **Independent:** Able to work autonomously and prioritize tasks in a fast-paced environment.
- **Passionate:** A genuine passion for helping clients and improving their service experience.
- **Soft Skills:**
- **Innovation:** Ability to think creatively and propose new ideas to improve client engagement and service efficiency.
- **People Management:** Excellent interpersonal skills to engage and empathize with clients effectively.
### Benefits:
- **Relocation Allowance:** Assistance provided for relocation to Cebu for successful candidates.
- **Visa Sponsorship:** Opportunity for eligible candidates to receive visa sponsorship.
- **Vision Insurance:** Comprehensive vision insurance plan for all employees.
### Working Environment:
You will thrive in a dynamic, technology-driven workspace that encourages innovation and efficiency. We value a culture of collaboration, where your ideas and contributions can lead to significant enhancements in our client service strategies.
### Application Deadline:
Please submit your application by **September 20, 2024**.
**Equal Opportunity Statement:**
FlySpaces is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
