**Job Title:** Online Client Service Associate
**Company:** Pushkart.ph
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
### Job Description:
Are you passionate about providing exceptional customer service in a dynamic online environment? Pushkart.ph is seeking an enthusiastic and dedicated **Online Client Service Associate** to join our team in Cebu. This part-time position is ideal for candidates who thrive in a fast-paced setting and are committed to delivering impactful results while ensuring customer satisfaction.
### Responsibilities:
As an Online Client Service Associate, your primary responsibilities will include but are not limited to:
1. **Customer Interaction:**
- Respond promptly to customer inquiries via chat, email, and social media in a professional and friendly manner.
- Address customer concerns and resolve issues effectively to enhance their experience with Pushkart.ph.
2. **Order Management:**
- Assist customers with order placement, modifications, cancellations, and tracking deliveries.
- Collaborate with logistics and fulfillment teams to ensure timely and accurate order deliveries.
3. **Product Knowledge:**
- Maintain a thorough understanding of products, services, and promotions to provide accurate information to clients.
- Stay updated on the latest offerings and company policies to serve customers effectively.
4. **Feedback Collection:**
- Gather customer feedback and report insights to management to support continuous improvement of services and products.
- Encourage customers to participate in surveys to evaluate their satisfaction levels and areas for improvement.
5. **Support and Training:**
- Train new team members on customer service protocols and operational procedures.
- Assist the team in developing best practices for handling common customer scenarios.
6. **Time Management:**
- Prioritize tasks efficiently to meet response time standards and service level agreements (SLAs).
- Manage and document all interactions with clients in the customer relationship management (CRM) system.
### Requirements:
**Educational Background:**
- Bachelor's degree or equivalent experience preferred.
**Experience:**
- Minimum of 3 years of experience in customer service, preferably in an online or e-commerce setting.
**Technical Skills:**
- Proficient in using customer service software, CRM systems, and basic computer applications (e.g., MS Office Suite).
- Familiarity with e-commerce platforms and online payment systems is a plus.
**Personality Traits:**
- Hardworking: Demonstrates a strong work ethic and dedication to achieving results.
- Energetic: Brings a positive energy to every task and interaction, helping to maintain a motivating team atmosphere.
**Soft Skills:**
- Emotional Intelligence: Possess the ability to understand and empathize with customers, promoting a positive service experience.
- Time Management: Ability to efficiently prioritize and manage tasks in a dynamic environment while maintaining attention to detail.
### Benefits:
- Vision insurance
- Free accommodation
- Paid overtime
### Working Environment:
Join a collaborative team where success is achieved in a high-energy workplace focused on delivering impactful results. At Pushkart.ph, we believe in fostering a supportive community that drives innovation and elevates customer experience.
### Application Deadline:
Interested candidates must submit their applications by **October 10, 2024**.
### Equal Opportunity Statement:
Pushkart.ph is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and experiences to join our team.
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If you are ready to take on this exciting challenge and be part of a growing company, we'd love to hear from you! Please submit your resume and cover letter detailing your experience and why you would be a great fit for the Online Client Service Associate role at Pushkart.ph.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
