**Job Title:** Online Client Relations Manager
**Company:** BeautyMNL
**Location:** Taguig, NCR, PH
**Job Type:** Part-time
**Seniority:** Mid-to-Senior Level
**Years of Experience:** 6+
**About Us:**
BeautyMNL is the leading online beauty destination in the Philippines, dedicated to providing our customers with the best products and services in the beauty industry. We believe in the importance of connection, understanding, and empathy in our relationships—both with our clients and our team. We are looking for a motivated and driven Online Client Relations Manager to join our dynamic team and help us elevate our customer experience to the next level.
**Job Description:**
As the Online Client Relations Manager, you will be at the forefront of our customer engagement initiatives, responsible for developing and maintaining strong relationships with our online clients. You will leverage your experience and insight to innovate our client services strategy, ensuring that every interaction resonates with our core values: understanding and empathy.
**Key Responsibilities:**
1. **Client Engagement and Relationship Management:**
- Act as the primary point of contact for clients, building rapport and addressing their needs effectively and efficiently.
- Proactively reach out to clients to gather feedback, identify potential issues, and enhance the overall customer experience.
2. **Strategy Development and Implementation:**
- Develop and implement client relations strategies that align with company goals and enhance client satisfaction.
- Collaborate with the marketing and operations teams to ensure a cohesive approach to customer engagement and promotions.
3. **Data Analysis and Reporting:**
- Analyze customer feedback and data to identify trends and areas for improvement in our services and product offerings.
- Prepare and present reports on client engagement metrics, showcasing the impact of initiatives and areas for further development.
4. **Team Collaboration and Training:**
- Work closely with the customer service team to train and support them in maintaining high standards of client interaction.
- Foster a culture of innovation and strategic thinking within the team, encouraging idea sharing and continuous improvement.
5. **Conflict Resolution and Problem-Solving:**
- Address client complaints and issues with a calm, empathetic approach, devising solutions to exceed client expectations.
- Collaborate with other departments to resolve client-related issues quickly and effectively.
6. **Market Trends and Competitive Analysis:**
- Stay up-to-date with trends in the beauty industry and client relations best practices to ensure BeautyMNL remains competitive and relevant.
- Provide insights on competitor strategies and market opportunities.
**Requirements:**
- **Experience:**
- A minimum of 6 years of experience in client relations, customer service, or a related field, preferably within the beauty or e-commerce industry.
- **Education:**
- A Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
- **Skills and Competencies:**
- Proven experience in strategic planning and innovation, with the ability to implement new initiatives successfully.
- Strong analytical and problem-solving skills, capable of making data-driven decisions.
- Excellent verbal and written communication skills, with a focus on empathetic and understanding interactions.
- **Personality Traits:**
- Highly motivated and driven individual with a proactive approach to challenges.
- An empathetic listener who understands the needs of clients and adapts to their feedback.
**Benefits:**
- Remote work flexibility, allowing you to balance work and personal life effectively.
- Employee discounts on BeautyMNL products.
- Disability insurance coverage for peace of mind.
**Working Environment:**
At BeautyMNL, we prioritize understanding and empathy in all interactions. We believe that creating a supportive working environment leads to better client relationships and business outcomes. Our team is committed to fostering collaboration, creativity, and an innovative mindset.
**Application Deadline:** September 20, 2024
**Equal Opportunity Statement:**
BeautyMNL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
We look forward to your application and possibly welcoming you as our next Online Client Relations Manager!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
