Online Chat Support

Job Description:

We are looking for an Online Chat Support Representative to assist customers in a retail industry setting.
The role involves responding to customer inquiries via live chat, providing product information, resolving issues, and ensuring a positive customer experience.
Responsibilities:

1.
Respond to customer inquiries through live chat in a timely manner
2.
Provide accurate product information and assistance
3.
Resolve customer issues and complaints efficiently
4.
Maintain a high level of professionalism and customer service
5.
Document customer interactions and feedback

Qualifications:

1.
Excellent written communication skills
2.
Strong problem-solving abilities
3.
Customer-focused with attention to detail
4.
Proficient in using online chat platforms and basic computer applications