**Job Title: Online Chat Support Associate**
**Company: Penshoppe**
**Location: Cebu, Central Visayas, PH**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 1**
### Job Summary:
Penshoppe, a leading fashion retail brand, is seeking a motivated and enthusiastic Online Chat Support Associate to join our dynamic team in Cebu. This part-time position is ideal for individuals with a passion for customer service and a desire to create a positive shopping experience for our online customers. You will connect with customers through online chat, answering inquiries, resolving issues, and promoting our brand values.
### Key Responsibilities:
- **Customer Engagement**: Respond promptly and professionally to customer inquiries via online chat, providing accurate and relevant information.
- **Issue Resolution**: Address and resolve customer complaints and concerns effectively, ensuring customer satisfaction and retention.
- **Product Knowledge**: Maintain a thorough understanding of the company's products, promotions, and policies to provide informed assistance to customers.
- **Sales Support**: Assist customers throughout their shopping experience by offering product recommendations and upselling when appropriate.
- **Feedback Collection**: Gather customer feedback and insights to help improve our product offerings and customer service processes.
- **Collaboration**: Work closely with other team members and departments, including inventory, shipping, and returns, to ensure a seamless customer experience.
- **Reporting**: Document customer interactions, feedback, and issues in our customer service management system for tracking and analysis.
- **Sustainability Advocacy**: Promote Penshoppe's commitment to environmental responsibility and sustainable practices in all customer interactions.
### Requirements:
#### Education and Experience:
- A minimum of 1 year of experience in customer service or a related field, with online chat support experience preferred.
- High school diploma or equivalent; further education in customer service, business, or related fields is a plus.
#### Skills and Attributes:
- **Independent**: Ability to work autonomously and manage time effectively in a fast-paced online environment.
- **Energetic**: Show enthusiasm and a positive attitude while engaging with customers.
- **Leadership**: Possess the capability to influence and guide customers toward the best solutions.
- **Persuasion**: Utilize strong persuasive skills to promote products and resolve issues effectively.
#### Technical Skills:
- Proficiency in using chat support software and tools; familiarity with customer relationship management (CRM) systems is an advantage.
- Basic computer skills, including knowledge of Microsoft Office Suite (Word, Excel, etc.) and internet navigation.
#### Other Qualifications:
- Strong verbal communication skills in English, with the ability to convey information clearly and concisely.
- Excellent problem-solving skills with a customer-centric approach.
- Ability to work flexible hours, including evenings and weekends as required.
### Benefits:
- Free accommodation provided to eligible employees.
- Comprehensive dental insurance coverage.
- Access to company equipment necessary for performing job duties.
### Working Environment:
Penshoppe is dedicated to upholding environmental responsibility and sustainable practices. As part of our team, you will engage with a company culture that values eco-consciousness and strives to make a positive impact on the community and the planet.
### Deadline to Apply:
Interested candidates should submit their applications by **October 16, 2024**.
### Equal Opportunity Statement:
Penshoppe is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, gender, disability, sexual orientation, gender identity, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
