Online Chat Support Assistant

Job Description:

San Miguel Corporation is seeking a passionate and independent Online Chat Support Assistant to join our team in Cebu, Central Visayas, PH. As an Associate level position, the Online Chat Support Assistant will be responsible for providing online chat support to our customers, resolving their inquiries and issues in a timely and professional manner.

Responsibilities:
- Engage with customers via online chat to provide assistance and resolve any issues they may have
- Monitor and respond to customer inquiries promptly and accurately
- Collaborate with other team members to ensure a seamless customer experience
- Maintain a high level of professionalism and customer service at all times
- Provide feedback on customer interactions to help improve processes and systems

Requirements:
- Minimum of 3 years of experience in customer service or online support roles
- Strong interpersonal skills and ability to effectively communicate with customers
- Creativity and problem-solving skills to find solutions to customer inquiries
- Ability to manage multiple customer interactions simultaneously
- Proficiency in using online chat platforms and customer support tools
- Experience in people management is a plus

Benefits:
- Company-provided equipment for remote work
- Life insurance coverage
- Visa sponsorship for eligible candidates

Working Environment:
San Miguel Corporation is committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment where all team members feel valued and supported.

Equal Opportunity Statement:
San Miguel Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other characteristic protected by applicable law. We welcome all qualified candidates to apply for this position.

Deadline to Apply:
Interested candidates are encouraged to apply by July 15, 2024. Join us in shaping the future of customer support at San Miguel Corporation!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.