**Job Title:** Online Call Center Specialist
**Company:** DMCI
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience Required:** 4
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### **Job Description**
DMCI is seeking a motivated and skilled Online Call Center Specialist to join our dynamic team in Cebu. The ideal candidate will possess a solid background in customer service operations, with a commitment to excellence and the ability to thrive in a fast-paced online environment. As part of our team, you will play a pivotal role in providing exceptional support and service to our clients, ensuring their needs are met efficiently and effectively.
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### **Key Responsibilities**
- **Customer Interaction:** Engage with customers via phone, chat, and email to address inquiries, resolve issues, and provide accurate information about our products and services in a timely manner.
- **Problem Resolution:** Diagnose customer concerns and complaints, using strategic planning and problem-solving skills to implement effective solutions swiftly.
- **Data Management:** Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints using our CRM system.
- **Product Knowledge:** Stay informed about DMCI's services and offerings, ensuring you can advocate for the company and answer customer questions accurately.
- **Quality Assurance:** Monitor and evaluate your interactions and service delivery against company standards to maintain high-quality customer care.
- **Collaboration:** Work closely with team members and various departments to ensure a streamlined approach to customer service, facilitating cooperation and teamwork.
- **Feedback Contribution:** Provide insights and feedback on common customer concerns to help improve products, services, and processes.
- **Training and Development:** Actively participate in training programs and professional development opportunities to enhance your skills and advance within the company.
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### **Requirements**
- **Education:** High school diploma or equivalent required; degree in business or related field preferred.
- **Experience:** Minimum of 4 years of experience in a customer service or call center role, with demonstrated success in meeting performance goals.
- **Technical Skills:** Proficient in using computer systems and software, particularly CRM platforms; familiarity with online communication tools.
- **Personality Traits:**
- **Reliable:** Consistent in meeting commitments and delivering results.
- **Independent:** Ability to work autonomously and manage time effectively.
- **Soft Skills:**
- **Cooperation:** Strong ability to work well with others and contribute to a positive team dynamic.
- **Strategic Planning:** Capable of assessing situations and making informed decisions that align with company goals.
- **Availability:** Must be available to work flexible hours, including evenings or weekends, as per operational requirements.
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### **Benefits**
- **Training & Professional Development:** Opportunities for continuous learning and career advancement.
- **Disability Insurance:** Coverage to support you in case of unforeseen circumstances.
- **Dental Insurance:** Comprehensive dental coverage for you and your eligible dependents.
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### **Working Environment**
At DMCI, we pursue excellence in every endeavor, setting high standards for achievement. We foster a collaborative work environment that encourages innovation, accountability, and dedication to our customers.
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### **Application Deadline**
Please submit your application by **October 5, 2024**.
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### **Equal Opportunity Statement**
DMCI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
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If you are a customer-focused individual who thrives in a collaborative setting and meets our qualifications, we invite you to apply for the Online Call Center Specialist role at DMCI. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
