**Job Title:** Online Call Center Specialist
**Company:** Xepto Computing
**Location:** Cebu, Central Visayas, Philippines
**Job Type:** Part-time
**Seniority Level:** Associate Level
**Years of Experience:** Minimum 4 years
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**About Xepto Computing:**
Xepto Computing is a leading technology solutions provider dedicated to delivering exceptional customer service and innovative solutions to clients across various industries. We pride ourselves on our commitment to fostering a collaborative work environment that values transparency, open dialogue, and professional development.
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**Job Overview:**
We are seeking an enthusiastic and experienced Online Call Center Specialist to join our team in Cebu. In this role, you will be the first point of contact for our clients, providing them with unparalleled support and guidance for their inquiries. The ideal candidate will be energetic, independent, and passionate about delivering exceptional customer service while embodying the values of Xepto Computing.
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**Key Responsibilities:**
1. **Customer Support:**
- Respond promptly and effectively to customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction.
- Provide accurate information regarding products, services, and company policies.
- Resolve customer issues and complaints efficiently, employing strong problem-solving skills to ensure a satisfactory resolution.
2. **Technical Assistance:**
- Assist customers in navigating technical issues, demonstrating thorough understanding of Xepto Computing's products and services.
- Guide clients through troubleshooting steps and ensure full resolution of their technical queries.
3. **Documentation and Reporting:**
- Record customer interactions and maintain accurate logs for tracking purposes in line with the company's standards.
- Analyze common customer issues and identify trends to propose process improvements.
4. **Team Collaboration:**
- Work closely with other team members to share insights and develop effective solutions to improve overall customer experience.
- Participate in team meetings and contribute ideas aimed at enhancing customer interaction processes.
5. **Training and Development:**
- Engage in ongoing training and professional development opportunities provided by the company to enhance personal skills and knowledge.
- Mentor and assist new team members to integrate them into the company culture and operational practices.
6. **Quality Assurance:**
- Adhere to established quality assurance processes and guidelines to maintain a high standard of service.
- Participate in feedback sessions and actively seek feedback to improve performance.
7. **Foster a Positive Work Environment:**
- Promote a culture of transparency and open dialogue, providing input and suggestions for continuous improvement.
- Uphold the values of Xepto Computing in all interactions with customers and colleagues.
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**Requirements:**
- **Experience & Education:**
- Minimum of 4 years of experience in a call center or customer service role, with a proven track record of performance.
- High school diploma or equivalent; additional certifications in customer service or communication are a plus.
- **Technical Skills:**
- Proficiency in using customer support software, CRM systems, and Microsoft Office Suite.
- Familiarity with remote communication tools (e.g., Zoom, Slack) and troubleshooting technical issues.
- **Personality Traits:**
- Energetic and positive attitude, demonstrating enthusiasm in all customer interactions.
- Independent with the ability to work autonomously while maintaining a strong team orientation.
- **Soft Skills:**
- Strong analytical skills to assess and resolve customer issues effectively.
- Exceptional problem-solving abilities, with a knack for thinking on your feet.
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**Benefits:**
- Comprehensive training and professional development opportunities to enhance your skills.
- Joining bonus for successful candidates upon completion of initial training.
- Relocation allowance to assist with transition costs for those moving to Cebu.
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**Working Environment:**
At Xepto Computing, we foster transparency and open dialogue for effective communication at all levels. We believe that a supportive work culture enhances productivity and job satisfaction, driving our success as a team.
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**Deadline to Apply:** September 19, 2024
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**Equal Opportunity Statement:**
Xepto Computing is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. We encourage individuals from all backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
