Job Description:
Lazada Philippines is seeking a reliable and dedicated Online Call Center Representative to join our team in Cebu, Central Visayas, PH. This part-time entry-level position requires at least 1 year of experience in customer service or a related field. As an Online Call Center Representative, you will be responsible for providing excellent customer service to our online customers through phone calls, emails, and chat support.
Responsibilities:
- Answer incoming calls, emails, and chat messages from customers in a professional and timely manner
- Assist customers with inquiries, product information, order status, and issue resolution
- Process orders, returns, and exchanges accurately and efficiently
- Maintain a high level of customer satisfaction by providing personalized and empathetic support
- Collaborate with other team members to ensure a seamless customer experience
- Keep accurate records of customer interactions and transactions
- Stay up-to-date on product knowledge and company policies
- Adhere to company guidelines and procedures for quality assurance
Requirements:
- High school diploma or equivalent
- Excellent communication skills, both verbal and written
- Strong problem-solving skills and ability to think on your feet
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Adaptability to changing customer needs and business priorities
- Strong planning and organizational skills
- Basic computer skills and proficiency in Microsoft Office applications
- Ability to work independently and as part of a team
- Willingness to work flexible hours, including evenings and weekends
Benefits:
- Parental leave
- Training & professional development opportunities
- Paid sick leave
- Be part of a team that leads the industry through cutting-edge ideas and solutions
Equal Opportunity Statement:
Lazada Philippines is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified candidates are encouraged to apply.
Deadline to apply: September 10, 2024
Join Lazada Philippines as an Online Call Center Representative and be part of a dynamic team that values customer satisfaction and innovation. Apply now to start your career in customer service with us!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
