Job Description:
Machine Ventures is seeking a passionate and resilient Online Call Center Manager to join our team in Antipolo, Calabarzon, PH. As a Mid-to-Senior Level position with 8 years of experience, the Online Call Center Manager will be responsible for overseeing the operations of our online call center, ensuring that customer inquiries are handled efficiently and effectively.
Responsibilities:
1. Manage a team of online call center agents, providing guidance and support to ensure high levels of customer satisfaction.
2. Develop and implement strategies to improve call center performance, including call monitoring, quality assurance, and training programs.
3. Analyze call center data and metrics to identify trends and opportunities for improvement.
4. Collaborate with other departments to address customer issues and improve overall customer experience.
5. Stay up-to-date on industry trends and best practices in online call center management.
6. Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner.
7. Conduct regular performance evaluations and provide feedback to team members.
8. Ensure compliance with company policies and procedures, as well as regulatory requirements.
Requirements:
1. 8 years of experience in online call center management or a related field.
2. Strong problem-solving skills and the ability to think strategically.
3. Excellent project management skills, with the ability to prioritize and multitask effectively.
4. Passion for delivering exceptional customer service and driving continuous improvement.
5. Resilient attitude and ability to thrive in a fast-paced, dynamic environment.
6. Excellent communication and interpersonal skills.
7. Bachelor's degree in Business Administration or a related field preferred.
Benefits:
- Paid Time Off (PTO)
- Vision insurance
- Gym membership
Working Environment:
At Machine Ventures, we thrive in an environment that embraces and navigates change seamlessly. Our team is dedicated to innovation and collaboration, and we are looking for a motivated individual to join us in driving our call center operations to new heights.
Deadline to Apply:
September 2, 2024
Equal Opportunity Statement:
Machine Ventures is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
