**Job Title: Online Account Support Officer**
**Company: Advance**
**Location: Makati, NCR, PH**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 0**
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**Job Description:**
Advance is seeking a dynamic and motivated Online Account Support Officer to join our growing team. This is an exciting opportunity for individuals looking to start their careers in customer support while contributing to the collaborative and innovative culture at Advance. As an Online Account Support Officer, you will play a vital role in ensuring client satisfaction by providing exceptional support and assistance across various online platforms.
### **Key Responsibilities:**
- **Customer Support:** Act as the first point of contact for clients seeking assistance with their accounts. Provide timely and accurate responses to inquiries via email, chat, and other digital communication channels.
- **Issue Resolution:** Identify and troubleshoot client issues related to account management, utilizing problem-solving skills to deliver solutions in a prompt manner.
- **Account Management:** Assist clients in navigating their online accounts, including updating personal information, managing subscriptions, and resolving billing queries.
- **Documentation:** Maintain detailed records of client interactions and issue resolutions using our customer relationship management (CRM) system. Ensure all interactions are logged accurately for future reference.
- **Feedback Implementation:** Gather client feedback to identify trends and areas for improvement in our services and support processes. Collaborate with the team to implement changes to enhance client experience.
- **Collaboration:** Work closely with cross-functional teams, including technical support, marketing, and sales, to ensure client needs are met and expectations exceeded.
- **Training & Development:** Participate in training sessions to stay updated on product knowledge, industry trends, and customer service best practices, ensuring a high level of service delivery.
### **Requirements:**
**Education:**
- Bachelor's degree or currently pursuing a degree in Business, Communication, or a related field is preferred but not required.
**Experience:**
- No prior experience is necessary; candidates will be trained on the job.
**Personality Traits:**
- **Confident:** Ability to communicate effectively with clients and convey information clearly and positively.
- **Resourceful:** Strong ability to think critically and find innovative solutions to client issues and challenges.
**Soft Skills:**
- **Time Management:** Ability to manage multiple client inquiries efficiently and prioritize tasks effectively to meet deadlines.
- **Project Management:** Capable of tracking project timelines and deliverables, ensuring client requests are completed in a timely manner.
**Technical Skills:**
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with online communication tools and CRM systems is a plus, but training will be provided.
### **Benefits:**
- **Remote Work Flexibility:** Enjoy the flexibility of working from home while maintaining productivity and work-life balance.
- **Travel & Spending Expenses:** Eligible for coverage of travel and expenses related to client meetings and professional development opportunities.
- **Visa Sponsorship:** Opportunities for visa sponsorship for qualified candidates looking to grow their careers internationally.
### **Working Environment:**
At Advance, we promote a healthy work-life balance and value employee well-being. We are committed to creating a supportive and inclusive environment where all employees feel empowered to contribute and thrive.
### **Application Deadline:**
Please submit your application by **September 28, 2024**. We look forward to welcoming new talent to our team!
### **Equal Opportunity Statement:**
Advance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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If you are passionate about providing excellent customer support and are ready to embark on a rewarding career with us, we encourage you to apply!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
