**Job Title:** Online Account Support Manager
**Company:** Homebase
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 5
**Job Description:**
Homebase is seeking a motivated and experienced Online Account Support Manager to join our dynamic team! This exciting part-time role will be pivotal in ensuring our clients receive exceptional support and guidance throughout their journey with Homebase. The ideal candidate will possess strong communication skills along with a problem-solving mindset, fostering lasting relationships with customers.
**Key Responsibilities:**
1. **Client Relationship Management:**
- Serve as the primary point of contact for clients; develop and maintain strong relationships to enhance client satisfaction and retention.
- Conduct regular check-ins with clients to assess their needs and ensure they are getting the best value from our services.
- Manage and resolve any client inquiries or issues in a timely and professional manner.
2. **Account Management:**
- Monitor account performance and proactively suggest optimization strategies to drive client success.
- Collaborate with internal teams to manage client onboarding processes, ensuring a seamless experience for new clients.
- Analyze client usage data and provide tailored feedback to help them achieve their goals.
3. **Communication & Coordination:**
- Communicate account updates, product changes, and other important information to clients effectively.
- Plan and execute account strategies that align with client objectives and Homebase goals.
- Prepare and present regular reports on account status, performance metrics, and growth opportunities to clients and management.
4. **Training and Guidance:**
- Assist clients with product training and best practices, ensuring they are fully equipped to utilize Homebase features effectively.
- Develop helpful resources, such as FAQs or guides, to facilitate client self-service and enhance their experience.
5. **Feedback Loop:**
- Gather feedback from clients regarding their experience and provide insights to internal teams for process improvements and product development.
- Stay up-to-date with industry trends, competitor offerings, and customer needs to bring innovative ideas to the team.
**Requirements:**
- Bachelor's degree in Business Administration, Marketing, or a related field preferred.
- At least 5 years of experience in account management, customer support, or a similar role.
- Proven track record of managing multiple accounts and successfully driving client satisfaction.
- Excellent communication skills, both verbal and written, with the ability to persuade and influence stakeholders.
- Resilient and confident in dealing with challenging situations or difficult clients.
- Strong planning and organizational skills to manage time efficiently and prioritize tasks effectively.
- Proficient in using various online communication and project management tools.
- Ability to work both independently and collaboratively in a team environment.
**Benefits:**
- Remote work flexibility allowing for a comfortable work-life balance.
- Retirement plan to secure your future.
- Participation in profit-sharing schemes that reward your contributions to company success.
**Working Environment:**
Join a vibrant and innovative workplace that values teamwork, fosters creativity, and drives shared success. At Homebase, we believe in empowering our employees, encouraging collaboration, and continually adapting to bring the best solutions to our clients.
**Deadline to Apply:** October 22, 2024
**Equal Opportunity Statement:**
Homebase is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage you to apply and join our diverse team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
