Nonvoice- Voice - Retail Account Assistant

In Sapient, we exert the highest effort! We got you! Grab your opportunity to join a great team. Work-life balance? Here's what we can offer:? 3 Dependents can be enrolled in our HMO after 3 months? 13th Month Pay? Departmental Awards? Paid leaves 1SL/1VL per month can accumulate if unused? Attendance Bonus? 10%-15% DISCOUNT on Partner Gyms? Competitively priced earnings packagesHere are the qualifications for the job:a. Candidate must be atleast 18 years of ageb. Must possess a Bachelor's Degree in any field or reached at least 2nd year in College with no back subjectsc. High School Graduates are acceptedd. Candidates need to be conversant in the English language.Job Responsibility• May carry out one or more of the following: Responds to call questions and complaints using usual scripts and procedures.• Gathers information, , researches/resolves queries and logs customer calls.• Communicates relevant alternatives for completion in a timely fashion.• Informs clients about expert services to choose from and determines customer requirements.• Provides purposeful instruction, teaching and help to lower level employees.• Provides guidance, instruction and troubleshooting support to lower level employees.Apply today!