Nonvoice Account - Software Specialist Account - Call Center

Your Key Responsibilities
• Answers phone calls and provides important information/ assistance to clients.
• Checks mail, fax and internet mail to provide customer assistance.
• Manages computer/on-line guidelines for the purpose of responding to customer queries..
• Communicates with customer on the phone or using written correspondence to take care of concerns. Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Follows escalation procedures as needed.


Needed Qualifications
Senior high school graduate or completed K-12 education.
Previous customer service, sales, or typing experience is a plus.
Good Communication Skills

Perks You'll Enjoy
Comprehensive HMO coverage for you and up to three dependents.
Enjoy 28 paid leaves, including government-mandated benefits.
Receive 13th Month Pay and opportunities for company-sponsored trips or retreats.