Network Voice Engineer - Open Salary

Qualifications:
Proficiency in voice networking protocols and technologies (e.g., SIP, H.323).
Experience with VoIP platforms (e.g., Cisco Unified Communications, Avaya) and telepresence solutions.
Understanding of call routing, voice gateways, and telepresence infrastructure.
4+ years of experience in a NOC environment with a focus on voice and telepresence technologies.
Hands-on experience with VoIP and telepresence troubleshooting and support.
Knowledge of industry best practices for voice network design and implementation.
Implement and manage QoS policies to ensure optimal voice and video traffic prioritization. Monitor and optimize voice and video call quality parameters. Troubleshoot and address issues affecting the quality of voice and video communication.
Monitor voice network infrastructure, including VoIP systems, PBX, SIP trunks, and related components. Respond to alerts and alarms related to voice network performance and availability. Conduct troubleshooting of voice-related incidents and outages.
Basic understanding of core IT infrastructure/network concepts, role of firewalls, load balancers, VPN, (Protocols like DNS, DHCP, NTP, TCP/IP) network performance indicators (latency, bandwidth, jitter, packet loss).
Experience in supporting SIP-Trunks or PSTN connections, phone number management SBC/media gateway management is not required
Maintain accurate and up-to-date documentation of voice and telepresence network configurations and changes. Develop and update standard operating procedures (SOPs) for voice and telepresence-related processes.
Collaborate with cross-functional teams, including network engineers, system administrators, and vendors. Participate in incident response and coordination during major outages or security incidents.
Understand how to follow good ITIL service management practices
Good understanding of Agile methodology for project management