Job Description
• Assist the Technical Support Engineers and Administrators in remediating and stabilizing network and communications operations during an incident.
• Assist in designing and making provisions with the assistance of the Technical Support Department for the communication or connectivity lines, not limited to the internet, MPLS, and satellite transport services required by the Head Office and branches, including its subsidiaries.
• Performs regular review of configurations.
• Performs regular network utilization monitoring and reports to the Network Administrator for any unusual activities
• Assist in supervising external service providers in delivering contracted services related to switches.
routers, wireless access points, gateway devices, and network monitoring systems (NMS).
• Review configuration changes business units require after deployment of Network Administrator to production environments.
Others
• Adheres to the organization's policies, procedures, and standards
• Participates in creating and reviewing disaster recovery and incident response plans, including testing and execution.
• Participates in disaster recovery and incident response tabletop, simulation, and actual exercises
• Assists the Network Administrator in conducting a self- risk assessment to determine the controls or response required to lower the impact when realized to the acceptable level approved by senior management
• Review activities to be conducted within or outside the division if changes significantly impact the infrastructure's availability, reliability, and integrity.
• Assist in documenting requests d change and procedures to lessen configuration mistakes that could lead to operational disruptions.
• Reviews and reports on activities that resulted in an incident affecting availability and breach of data confidentiality and integrity Conducts root-cause analysis on problems escalated by the Help Desk Support Unit Technical, Support Department Co-administrators, Information Security Office, etc., and escalates to Network Administrator
• Consults and informs the immediate superior regarding enhancements or project activities that require their attention, including, but not limited to, incidents, problems, resources, or any information that requires the manager's attention.
• Assists the Network Administrator in managing internal and partner's day-to-day activities or projects and business-as-usual deliverables to support the organization's operations.
• Documents and consolidates proposals provided by partners to renew support warranties of equipment and software assets subscriptions under their responsibilities.
• Assist in managing equipment and software/firmware, Including their hardware/software Nifecycle, cle, by performling research and review, to stay up-to-date, stable, and secure.
• Participates in activities by collaborating with other members of the Information Technology Group.
• Shares knowledge while displaying courtesy and respect for others.
• Maintains a positive attitude and demonstrates practical communication skills, ensuring effective and clear communication.
• Follows through tasks, shares workload reasonably, and resolves conflict when necessary.
• Performs other functions as may be required by the Department Head from time to time.
Non-Exemption/Must Have
At least (2) two years of experience in an organization with a large, 24/7, mission-critical operations environment that supports enterprise systems.
(Non-negotiable)
At least one year of experience as a network or desktop support.
(Non-negotiable)
Skill Competencies and Personal Attributes.
(Non-negotiable)
Knowledge of Windows and Linux Operating System Administration.
(Non-negotiable)