Network/Desktop Support Specialist

Qualifications
1.
Graduated with a BS in IT / Computer Engineering / ECE/Computer Science or a related field.
2.
At least (2) two years of experience in an organization with a large, 24/7, mission-critical operations environment that supports enterprise systems.
3.
At least one year of experience as a network or desktop support

Skill Competencies and Personal Attributes
a.
Knowledge of Windows and Linux Operating System Administration.
Job Description
• Assist the Technical Support Engineers and Administrators in remediating and stabilizing network and communications operations during an incident.
• Assist in designing and making provisions with the assistance of the Technical Support Department for the communication or connectivity lines, not limited to the internet, MPLS, and satellite transport services required by the Head Office and branches, including its subsidiaries.
• Performs regular review of configurations.
• Performs regular network utilization monitoring and reports to the Network Administrator for any unusual activities
• Assist in supervising external service providers in delivering contracted services related to switches.
routers, wireless access points, gateway devices, and network monitoring systems (NMS).
• Review configuration changes business units require after deployment of Network Administrator to production environments.