Job Description Experience the Unseen: Global Healthcare Opportunities and Work Life Balance Awaits! With our client, you will discover a work environment that values your life outside the office, offering a rare work-life balance in the healthcare industry. Enjoy free hours after your shift to focus on what truly matters, starting each day with a profound sense of purpose and excitement, knowing that your work holds significant meaning. The 2nd Line Desktop Support Engineer is responsible for being the escalation point for all issues that 1st line cannot manage. This role is also responsible for establishing strong relationships with stakeholders in the business, problem-solving, and mentoring 1st line support. Thus, the candidate is expected to have a strong background in IT, customer service & soft skills.
Employment Type: Full-time
Schedule: Day Shift, Mon - Fri 09:00 AM - 06:00 PM
Work Arrangement: Onsite, BGC
Perks: Day 1 HMO, Above-market salary, Work life balance
What people see in you: Core Competencies:
Customer Service
Relationship Building
Sound Troubleshooting Skills
Clear Communication, Written and Verbal
Planning & Organizing
Team Working & Continuous Improvement
Knowledge Essential:
In-depth knowledge of Windows server technologies including AD, GPO, DNS, DHCP, etc.
Excellent knowledge of Microsoft Desktop technologies and operating systems Windows 10 and 11
Knowledge of networking principles and protocols, including TCP/IP
Understanding of networking diagnostic tools such as Telnet and Ping
Familiarity with endpoint encryption technologies, VPN, O365
Skills and Experience Essential:
3 plus years of experience in an IT support role within an organization with a user base exceeding 300
Experience configuring and diagnosing issues with Cisco hardware - firewalls, switches, routers.
Involved in system troubleshooting and diagnosis techniques, Telnet/Ping, and the use of VNC
CAT5 and CAT 6 cabling
Customer Service experience
Coaching and Mentoring the Junior Desktop Support Engineer
Experience working in a pressured environment.
Technical documentation & knowledge base article writing
Desirable:
Previous experience in the Healthcare IT sector
Cisco Meraki Exposure
Qualifications and Special Training Essential:
5 GCSEs including Maths and English Grade C or above or equivalent.
Desirable:
Microsoft MSCS accreditation
Microsoft MCP accreditation
Cisco CCNA accreditation
ITIL Foundation
Personal Requirements Essential:
Tenacious problem-solver
Completer-finisher, dedicated to ensuring a problem is solved to the long-term satisfaction of the client.
Strong organizational skills and capacity to manage own workload to achieve success.
Self-starter and motivator
Action-oriented with a desire to ensure customer satisfaction.
Desirable:
Confident communicator with the ability to influence at all levels.
Enhanced Interpersonal skills and the capacity to build successful business relationships - internal and external.
Your Role in Shaping Tomorrow: Key Working Relations
Desktop Services Manager
1st Line & 2nd Line Support Engineers IT
Infrastructure Team
IT Applications Team
Business Development & Account Management Teams
Clinical Teams
Administration & Offshore Teams
HR, Finance, and Shared Services Teams
Duties and Key Responsibilities
Responsible, as part of a team, for the resolution of all incidents and requests end users logged through the Service desk within pre-defined SLA's.
Process, log, diagnose and resolve calls from end users using the telephony, hardware, and software solutions provided.
Test all deployments, replacements and/or repairs undertaken thoroughly and to the approval and sign-off of on-site clients.
Build relationships with key clinical and operational stakeholders to ensure IT remain engaged with plans and strategies for sites and mobile trailer deployments.
Provide assistance as required in relation to site installations, refurbishments, or decommissions.
Help end users to understand how they can help to reduce avoidable IT incidents and outages through their approach to IT equipment.
Provide technical liaison assistance between Client IT and OEM IT to ensure solutions deliver to client expectations.
Produce and maintain accurate documentation of all site infrastructure in an agreed shared location to enable simple diagnosis of issues.
Represent the IT department in a professional manner at all times.
This is not an exhaustive list of duties, and all members of IT may be required to carry out additional tasks within their capability. All members of staff are required to participate in appraisals, self-development, mandatory and statutory training.
Elevate Your Experience: Rewards Beyond Compare Day 1 HMO coverage
Competitive Package
Prime office location
Day shift work schedule
Standard government and Emapta benefits
Total of 20 annual leaves to be used on your own discretion
Fun engagement activities for employees
Mentorship and exposure to global leaders and teams
Upskilling through Emapta Academy
Career growth opportunities
Diverse and supportive work environment
Discover Excellence: Our Story, Your Opportunity You will be working with our client, InHealth Limited, the largest specialist provider of diagnostic and healthcare solutions in the UK. Guided by its mission to make healthcare better, the company helps transform the health industry by improving access, timeliness, and affordability of diagnosis and treatment for patients. Here, you will be surrounded by a unique team of seasoned industry professionals driven forward by care and passion. Everything you do is a step towards your long-term goals and a contribution to a better future for healthcare. Do the right thing for your career and start making an impact!
Who are we Discover a world of possibilities at Emapta , where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.
With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for . Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.
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