**Multi-Skilled Technicians** provide comprehensive technical and administrative support in accordance with the client and Jones Lang LaSalle policies, procedures and processes.
He / She helps in the achievement of the Key Performance Indicators for all technical services and Service Level Agreement targets.
He / She may also work with local and regional team to ensure a high level of client satisfaction for all Jones Lang LaSalle services.
This position is in its nature proactive and focused on the technical details, to ensure the functionality of the workplace.
It enables the Occupant and Guest Experience based on the requirement "works every time", while maintaining safe working practices throughout all we do.
The role responds and completes the day to day technical requirements to support the Workplace team and our vendor partners, ensuring compliance to SOPs and SLAs.
A key aspect of this role is to work hand in hand with other service partners such as Security and Dining Services, with Landlords as relevant, to deliver on consistency of service to Occupants and Guests.
What this role involves:
**Transforming to the Workplace Team of the future**
- Resolve technical problem in a timely manner to enhance Occupant Experience
- Commitment to deliver the best level of service every time through attention detail
- Identify opportunities to improve technical service delivery to benefit the workplace
- Trusted partner to deliver all GRE requirements aligned to GRE OE codes
- Strive for Continuous Improvement implementationClient/Stakeholder Management (in support of the Technical Services Lead)
- Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
- Deliver an exceptional quality of service to the Client, as reflected by Client feedback
- Communicate effectively with Clients and vendors at the ground level to create customer delight
- Work with all related parties on timely delivery of all services
Leadership / Staff Management/ Team Participation
- Actively encourage an environment that supports teamwork, co-operation, service and performance excellence and personal success
**Operations Management**
- Functional operational control to deliver excellence every time
- Thorough knowledge of BMS operation, generate reports, logs, trend charts from time to time
- Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
- Implement and manage the change control process
- Be able to resolve problems and improve operations
- Implementation of task procedures and policies
- Prepare thought through risk assessments for self-delivery
- Respond to critical out-of-hours issues & participate as a key team member in responses to emergency situations
- Assign the complaints to the technicians based on the request raised by the employee, track the same and ensure the calls are closed before TAT.
- Monitor the HVAC system in the BMS for its healthy operation and throttle the settings as per the requirements to maintain the standards
- Thoroguh knowledge of process to be followed during power failure, incidents etc
- Reports - knowledge of reports of al critical equipments
- Coordinate, manage and oversee vendors to perform a wide range of workplace-related services
- Ensure service deliverables meet SLAs and KPIs
- When necessary raise risks to Workplace Experience Site Lead for further investigation
- Cost saving mind-set that drives value for service as every level
- Conduct data analysis report when necessary
- Escalate reoccurring problem and possible solutions to Engineering and Workplace team
- Located on site at the clients offices
- Mobile as required to cover multiple sites
- Implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
- Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
- Share best practices and new ideas to further support the Workplace Experience Team
- Adhere to the Risk & Safety work practices to mitigate the risk of services interruption to client's operation
- Co-ordinate with Building Operation teams in setting up and sustaining the best maintenance standards and practices
- Deliver a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures
- Deliver /oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment
- Follow the SOP/EOP and training programme for staff
- Maintain accurate check of log's of all critical systems
- Carryout breakdown maintenance as and when required
- Incident management - well aware of the process and escalation
- Ensure smooth shift hand over process
- Participate in regular audits on process to en