Job Description Posted Thursday, February 1, 2024 at 5:00 AM
Sirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support. By leveraging our global network, we deliver a superior experience that only a "one-stop shop" can provide. We're a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it! We are now seeking applicants to join our Customer Experience Move Management team which is affiliated with our Allied Moving brand. This opportunity has become available as we grow our team to support continued business growth & client expansion across the APAC region.
This role offers attractive hybrid working flexibility following an initial onsite training in the Philippines, office.
Why work for Sirva ? Being an international brand with a cross-regional structure your career opportunities could be endless! You can make colleagues, connections, and friendships the world over with Sirva.
Diversity and inclusion are part of our service and therefore part of our DNA. At Sirva our Inclusion, Diversity & Equity Alliance (I.D.E.A) is our global initiative that imprints itself on our identity.
Sirva has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work From Home and Core Flex Hours policy - trust & communication Is key to this model and encourages all employees to discuss with their People leaders what works best for you and them.
About the role The Move Management Consultant acts as the primary point of coordination providing service delivery to our clients and their assignees whilst maintaining the highest level of customer service.
The Move Management Consultant will be the first point of contact for the moving aspects of an employee's relocation. They will support and organize the movement of household goods and personal items for our client's assignees. They will be responsible for guiding the employee through the process ensuring that you provide an excellent level of customer service. Move Management Consultant will have strong organization skills, problem-solving abilities, cultural awareness, and time management abilities.
Duties will include management moving services component of corporate relocations, household goods policy counselling, liaising with relocating corporate employees, client Human Resources, database maintenance, arranging insurance cover, booking of ancillary services as required. Reconciling and authorizing invoices, and conducting high level of phone customer service
Skills & Experience: To be successful in this position you:
Previous Mobility, Moving Services or similar industry experience is highly advantageous Previous experience handling corporate clients and relationship management is desirable however not essential Possess strong customer service and communication skills Be a self-starter with initiative and have the drive to succeed Be highly organised with effective time management skills to manage multiple caseloads at a single time across a number of different clients Able to work independently as well as in a team environment Competent in Microsoft Office suite Apply Now! If this is the role for you please submit your Interest via the APPLY NOW function including a resume for review. SIRVA Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (SIRVA, Team Relocations, Allied, northAmerican, & SMARTBOX) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a "one-stop shop" can provide. We're a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit .
SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!
At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger. SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at ******** and let us know the nature of your request and your contact information.
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