Mobility Advisory & Service Manager

Account Leader & Business Partner: Responsible for managing all the Mobility services in scope, consistently with global standards, Mobility strategy, policies & protocols. In-scope Mobility services include Corporate Mobility, Corporate Travel, Meetings & Events, ensuring AP55 compliance & overseeing execution of functional guidelines. Act as subject matter advisory expert, bringing in and coordinating deep expertise and knowledge encompassing all aspects of Mobility. Establish effective & enduring relationships with key business leaders of the countries in scope, to review Mobility services, delivery effectiveness, business needs & emerging matters. Manage engagement with key stakeholders & Mobility Leadership to apprise on changes in internal & external policies, processes, compliance matters & to provide the strategic outlook. Responsible for resolving issues escalated by the leadership, by coordinating across the Mobility organization & key stakeholders in adherence to strategic direction set by senior Mobility management. Leverage reporting & analytics from the Management Information & Business Support team to conduct meaningful stakeholder conversations. Maintains acquaintance with the Mobility Digital Transformation journey & provide support in building a collective understanding of it with relevant stakeholders of the countries in scope. Support engagement with Mobility functional leads & stakeholders ( Crisis Mgt, Employment Law, Immigration Law, Tax, HR, and Finance) to define current issues & emerging trends that can be shared with leadership of countries in scope for wider deliberations. Examples include immigration & tax law changes that can impact the Mobility strategy for the country. Plan, drive & monitor delivery of Mobility services, programs and/or projects: Accountable for working in partnership & as the point of interface with Mobility senior/regional Leads to manage ongoing development of the delivery model. Support consistency of standards for all mobility services, including suppliers, to deliver an end to end seamless service to the customer & operationalize changes . Work efficiently with Mobility core & functional teams to improve services & adjust them congruent to evolving business requirements guided by policies, procedures and business plan. Under senior/regional Mobility leads guidance, collaborate closely with relevant parties to enable efficient mobility that might include recommending policy changes, streamlining process execution, leveraging tools & metrics & evolving operational trainings based on ongoing experience, feedback from stakeholders, remediation & improvement plans. Collaborate efficiently with teams in an agile manner, generate clarity, support increase commitment to the solutions & to maximize productivity. Provide ongoing support to peers & domain experts. Seek and provide functional direction in the decision-making process for the operations team. Demonstrate & foster collaboration across the Mobility organization and other corporate functions associated teams. Consult closely with relevant colleagues, share & adopt best practices across countries. Determine impact of changes on operations, assess risks thereof, evaluate, prioritize, propose approach in alignment with Mobility strategy, log & operationalize. Support the oversight of all associated mobility services including, but not limited to travel arrangements, visa requirements, foreign exchange / currency enablement, health insurance & expense claims. Responsible for delivery of Mobility services to customers requiring premium, complex or routine services. Act as the pivot when managing escalations received/flagged; refine articulation, review, address, drive to resolution adhering to policies and global Mobility procedures May participate in local, national & global special projects; act as change agent for local/functional implementations, innovation initiatives & technology enablements. Manage the delivery effort including change, demand & support of operations management within schedule, cost, quality, effort & applicable SLAs. Might leverage the offshore service delivery model, as appropriate, for operational mobility requirements. Responsible for budget & compliance management of all Mobility services within the assigned scope Work closely with Mobility team leads & senior/regional leads to baseline the scope & estimations for resource planning, budgets & cost optimization initiatives Responsible for execution & maintenance of regional & local policy/procedures with an oversight of compliance adherence. Accountable for corroborating mobility & related policies for the teams to practice in operations. Oversee teams responsibilities for vendor payments, recoveries & accruals per agreed scope & delivery framework. Collaborate with the relevant parties to optimize the value of external vendor relationships. Enable & have oversight of working arrangements for multi-disciplinary Mobility services, pre-defined global & local processes, performance reviews & as applicable Service Level Agreements (SLAs) reviews in scope. Manage business generated & operational requests (new/change) in coordination with Mobility teams & leadership. Accountable for leveraging the local & global compliance sites/portals/tools for recording, tracking progress & addressing internal/external inquiries, non(1)compliance investigations, site visits by government authorities, audits & risk assessments within pre-defined protocol & in collaboration with key stakeholders. Manage & participate in external & internal service & compliance audits, provide feedback to local, onshore, offshore, global & cross-functional teams.Contribute to Crisis Management efforts at regional/global level. Maintain close relationships with key parties involved to anticipate operational dependencies for resolving staffing issues & answer complex questions. After Venture & Acquisitions deals/cases cutover, support adoption, usage & socialization of Mobility processes & tools, seamless management of services. Must Have: Bachelor's Degree (Preferred: HR, Business Ad, International relations) At least 7 years of experience in Mobility and At least 4 years People Management experience Expert knowledge of global mobility processes in immigration/visa, relocation programs, destination services and tax Program and Project Management (End to end global mobility processes, including assignment planning, cost estimation, vendor management, compliance and reporting) Stakeholder Management & Client Relationship Building & Management (All levels including: Executives, HR Teams, Employees, and External Vendors or partners) Risk Management (Knowledge of visa regulations, immigration process and tax implications related to global mobility assignment) Operational Excellence (Leverage data insights to make data-driven decisions, optimize mobility process, and align mobility initiatives with business goals and priorities) Issue Management Excellent command of English Language both oral and written skills