Locations: Taguig City, National Capital Region (Manila)
Time Type: Full time
Posted On: 2 Days Ago
Job Requisition ID: JR********
You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description: External MIS Specialist Provide support and maintenance to existing management information systems (MIS) Generate and distribute management reports in an accurate and timely manner Provide recommendations to update current MIS to improve reporting efficiency and consistency Perform data analysis for generating reports on a periodic basis Develop and support MIS system for performance management and internal communication Provide strong reporting and analytical information support to management team Generate both periodic and ad hoc reports as needed Participate in cross-functional meetings to resolve recurring MIS related issues Provide analytical support for special projects KEY COMPETENCIES: Expert user of Excel Strong problem-solving and analytical skills Ability to produce meaningful results from data Experience in consolidating and analyzing data sources Understanding of queuing theory and Call Centre mathematics Excellent written and verbal communication skills Superior collaborative working abilities Attention to detail and in-depth planning, organizational and time management skills Comfortable learning new applications quickly with minimal direction Experience forecasting in call center environments Experienced user of VBA and/or Tableau IEX/Nice user ASSETS: Experience in using large databases with complex relationships between tables Experience in daily monitoring in a call center environment Strong familiarity with Call Centre scheduling software such as IEX Job Category: Call Centre
Posting End Date: 05/12/2024
Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.
We're a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching and locally relevant. There's power in numbers. As part of Sun Life's growing team, you have an impact on people in your community and around the world.
Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we're driving transformation, sustainability, and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter.
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