MIS Analysis and Data Transformation Manager
Manages a team of business data analysts that use business data and statistical methods to provide insight into business performance and suggest area and methods of improving operations.
Implements and oversees the analytical approaches and methodologies.
Presents insight and recommendations to management for decision making and strategic planning.
Controls and develops internal/external information sources for business analysis.
Manages subordinate staff in the day-to-day performance of their jobs.
Ensures that project/department milestones/goals are met and adhering to approved budgets.
Extensive knowledge of department processes.
**Responsibilities**:
Will be doing analytics to customer experience and operational performance metrics
Analyze performance, correlate metrics and drive targeting action plan
Provide recommendations to improve account performance
Will be doing a deep dive analysis of the performance
Conducting FGDs with agents
Give presentation of analysis to stakeholders and clients
**Qualifications**:
At least 3-5 years of extensive experience in Analytics projects for a BPO company
Excellent English communication skills
Excellent presentations skills (Powerpoint, Excel etc.)
Proficient in analysis and interpretation of data
Experienced in handling a team
Six Sigma Green Belt Certification and up is an advantage
Must have data visualization experience.
Tableau, power-Bi or similar
Must be open to working in BGC Taguig
The Perks
Learning and Development Opportunities
Career Advancement Opportunities
Healthcare Benefits
Group Life Insurance
Tenure Based Benefits
Profit Sharing
Annual Performance Appraisal
Retirement Benefits
What we do.
Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations.
Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150+ brands and counting.
We want you.
We're committed to creating an inclusive employee experience for all.
Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we're at our best when everyone feels free to be their most authentic self.
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MIS Analysis and Data Transformation Manager
Manages a team of business data analysts that use business data and statistical methods to provide insight into business performance and suggest area and methods of improving operations.
Implements and ove