Qualifications:
• College Graduate/UG of 2 years (completed 4 sems) of any field
• Knowledgeable in analytics and has advanced knowledge & usage of MS Excel
• 1 - 2 years experience in a reporting role
• Must have experience using Genesys, PowerBI/VBA/Programming and Macros (working with large data sets)
• Availability: ASAP joiner is advantage
Mandatory Skills
• Advanced knowledge & usage of MS Excel/Advanced Excel, PowerBI/VBA/Programming and Macros (working with large data sets)
• Experience of using Genesys tool
• Good Communication skills
• Flexible for 24x7 shift timings
• open for Split week offs if required
• Strong Analytical and Problem-solving skills. Proven experience analyzing, interpreting and summarizing complex data as it relates to call center technologies
Roles & Responsibilities:
• Proactively interact with multiple internal/external stakeholders on a daily, weekly and monthly basis for requirements and support required.
• Analyze data and reports from various sources and provide actionable insights and suggestions.
• Responsible for generating, maintaining, consolidating and tracking various reports and sending it to customers daily
• Downloading data from client portal & sharing in a specific requested format
• Work as per the client requirement & adapt the changes based on instructions
• Maintaining TAT/SLA of sharing Reports to the Client at all times.
• Prepare Adhoc reports based on the requirements from the stakeholders.
• Identify the opportunities of automating on the reports, snapshots and dashboards using advanced formulae, Macros and other techniques .
• Consolidate, sort, organize and summarize data using basic mathematical operations
• Evaluate current processes and procedures and identify issues along with the solution
• Interpret data and metrics using charts, tables and other graphics in Microsoft Excel (primarily) and PowerPoint