- Provides timely and effective operational support for ERP / (MES) applications (Customer
Demand Management, Production Planning, Procurement, Warehousing, Inventory
Management, Sales, etc.)
- Monitors the ERP / (MES) support queues and ensures cases are moved through the support
process in a timely manner and escalated when appropriate to bring to quicker resolution.
- Actively identifies and investigates system issues, provides resolution and follow-up to end
users.
- Escalates more complex problems to L2 support groups (Japanese Engineers) then co-work with
them.
- Resolves problems by clarifying the user's question/issue, determining the cause of the issue,
selecting, and explaining the best solution to solve the issue, expediting correction or
adjustment, and following up to ensure resolution.
Engage with stakeholders to identify areas for improvement.Conducts remote, classroom, and one-on-one ERP / (MES) end-user training as needed.Proactively works to improve existing support procedures, processes, and tools.Develop, implement, and maintain the documentation of workflow and process, as per
customer and business requirements.
Contributes to support knowledgebase for Engineering Team to utilize.Undertakes assignments on projects or special initiatives as appropriate.
2, Application Development
[Role & Responsibility]
- Based on requests from overseas factories and/or System Department in Japan, develop,
update and modify ERP/(MES) application under the supervision of Japanese engineer.
- Hearing as is operation, plan to be operation model, design then implement along with
Japanese Engineers.
- Develop and provide other IT solutions necessary to improve client operations, enhance
business performance, and resolve issues.
Remain current on technology trends to keep our software as innovative as possible.Stay on track of the application lifecycle to ensure necessary updates are completed on time. QUALIFICATIONS:
1. Bachelor's degree in computer science, Information Technology, Electrical Engineering, or any
related field.
2. At least 10 years' experience as ERP Support Engineer or related roles.
3. In-depth understanding of ERP systems, particularly those used in manufacturing settings (e.g.,
Infor, SAP, Oracle, Microsoft Dynamics).
4. Ability to create and maintain clear and comprehensive documentation for ERP configurations,
customizations, and processes.
5. Proficiency in programming languages (e.g., C#, C++, .NET, VBA, etc.).
6. Strong knowledge of database management systems (e.g. MS SQL, Oracle, MySQL).
7. Strong analytical and problem-solving skills to troubleshoot issues and optimize system
performance.
8. Collaboration skills to work effectively with cross-functional teams and support end-users.
9. Good communication skills to work with various stakeholders.
10. Have experience to review and guarantee the technical accuracy of responding to inquiries
from members as a (sub)leader and/or mentor.
Nice to Have
Experience with integrating ERP systems with MES (Manufacturing Execution Systems).Understanding of electronics manufacturing processes and workflows.Skills in project management to oversee ERP implementation projects.Relevant certifications in ERP systems (e.g., SAP Certified Development Professional, Oracle
Certified Professional).
5. Proficiency in report development tools (e.g. Amazon QuickSight, SSRS, Tableau, Power BI,
QlikView, etc.)
