Merchant Operations Analyst

Work set up: Onsite in BGC, Taguig (must be residing near BGC)
Shift Schedule: 40 hours flexible

Requirements
Bachelor's degree or equivalent
At least 1 year of working in merchant support/business support (finance industry background is preferred) and interested in growing a career as a merchant operations professional and manager
Excellent verbal and written communication in English and Tagalog
Familiarity with ZOHO, Zendesk, and other CRM systems
Robust knowledge and experience in data analysis
Must be detail and process-oriented, and have experience working with robust SLAs Self-orientation, drive, and ability to communicate clearly and persuasively to customers Comfortable working on Google Suite (Sheet, Docs, Slides, etc) / Microsoft Excel, and analytics
Previous technical experience (SQL) is a plus
Reliable/strong internet connection (if needed to work from home)

Benefits:
Local statutory benefits
Company-funded health insurance for employee and immediate family (Includes employee, spouse and/or kids only)
Vacations 20 days
Once off home off setup allowance
Once off headset allowance