Your Role
: As a Marketing Development Representative (MDR) at SolarWinds, you lead the creation and development of new sales opportunities. Leads the effort in demand generation campaigns. Qualification and research against inbound leads as well as the requalification of previously disqualified accounts and contacts passed back from the Sales Development teams. MDR's at SolarWinds are an important customer facing channel for the company and represent SolarWinds to both prospective customers as well as existing customers. It is important to have a good technical understanding of software tools for IT Professionals and be able to communicate complex product benefits.
Your Impact: Develop and manage prospects and assess sales through weekly follow ups. Respond to customer enquiries on pricing, product functionality, etc. Partner with cross-functional teams to address more complex enquiries. Develop new, creative sales strategies and overcome objections by leveraging deep knowledge of product features, benefits, and the SolarWinds value proposition. Position self to understand the management and monitoring needs of the IT Engineer. Manage and track accurate customer and transactional information in Salesforce.com and Outreach.io. In addition to providing detailed status reports, participate in bi-weekly meetings with product management teams and articulate customer and market feedback to department leadership. Meet monthly quality and quantity pipe build metrics. Pitch subscriptions to trial customers during callout, demo, or follow-up engagements. (AppMan) Manage the end-to-end processes for lead qualification and management. Partner with ISRs to ensure ideal handoff and follow-up. Your Experience: 2+ year of outbound driven phone sales experience; technical or software space preferred Excellent customer service and problem-solving skills; excellent communication skills, both oral and written Proven success rate of exceeding quota Good computer skills; previous experience with CRM – Outreach.io and/or Salesforce.com are a plus Ability to balance persuasion with professionalism; possess the motivation to grow and win, individually and as part of a team Ability to multi-task and track multiple issues; highly organized and able to adapt to changing priorities Ability to thrive in a fast-paced, team focused environment Strong organizational skills; ability to work autonomously while maintaining focus and work ethic Motivation to grow and win, individually and as part of a team (aka. Failure isn't an option)
