Description 'LOOKING FOR FILIPINOS OR PHILIPPINES - BASED CANDIDATES' Position: Marketing Coordinator / CRM Manager Working Hours: Monday - Friday 9 AM-6 PM EST Salary Range: $800 - 1500/Month Responsibilities CRM System Management: Ensure the Go High-Level CRM operates efficiently for business needs, maintaining system performance and functionality. Technical Support and Issue Resolution: Provide primary support for resolving technical issues within the CRM, focusing on basic problem-solving and quick resolution of system and integration-related issues. Quality Control and Data Integrity: Conduct thorough quality control checks on all CRM activities, focusing on the integrity and accuracy of data within the system. Training and Documentation: Create and maintain detailed documentation of CRM processes and quality control procedures. Offer training to team members on navigating the CRM and adhering to QC standards. Day-to-Day Tasks Routinely check CRM functionality, resolving any technical issues that arise with a focus on minimal disruption to operations. Perform quality control audits on customer data entries, updates, and system outputs to ensure accuracy and consistency. Manage basic CRM automation tasks and assist with the integration of tools like the workflow builder to simplify daily activities. Collaborate with teams to gather feedback on system issues and quality concerns, addressing these promptly to maintain high standards of CRM use. Develop and update training materials based on quality control findings and system updates, ensuring all team members are informed and competent in using the CRM. Maintain clear documentation of all CRM processes, quality control procedures, and issue resolution outcomes to serve as a knowledge base. Generate simple reports to track issues, resolutions, and the impact of quality control measures on system efficiency and data accuracy. Engage with external support resources as needed to resolve system issues, ensuring a high level of CRM performance and reliability. Provide basic troubleshooting guides and support to team members, fostering a culture of self-service for common issues. Stay updated on Go High-Level updates and features to ensure the CRM is used effectively within the organization. Requirements At least 1 year of experience with the relevant role Must have strong attention to detail and a commitment to maintaining high-quality standards. Must be proficient in Go High-Level CRM, with a basic understanding of other CRM systems and automation tools like Zapier. Must have a solid problem-solving skill with a focus on quick and effective issue resolution. Must have the ability to conduct and manage quality control audits, with a keen eye for identifying and correcting inaccuracies. Should have a basic understanding of marketing and email marketing Should have Excellent communication and training skills, capable of creating clear documentation and educating team members on quality standards.
