Kudosity is seeking a Marketing Campaign Coordinator to support our Conversational Messaging team in deploying and maintaining conversation flows and customer journeys. How you'll make an impact Kudosity's Conversational Messaging enables businesses to access the capability of automation and deploy with zero code, improving customer relations and adding value.
We're looking for someone who acts as our team's technical support - helping set up campaigns, deploy campaigns and ideally conversation managing customer responses.
What you'll do •Technical delivery of customer campaigns.
•Configure and build conversation flows and customer journeys using our conversational AI SMS platform.
•Taking a customer brief from Kudosity Customer Success Managers to understand specific client needs and execute campaign setup.
•Assist with data insights and analysis, using raw unstructured campaign data for customer reporting.
•Troubleshoot and assist with the resolution of bugs and enhance system reliability and user satisfaction.
•Collaborate with cross-functional teams to understand customer needs and develop data-driven solutions to help them achieve their goals.
•Investment in the success of campaigns and customer relationships.
What you'll bring •Technical competence with marketing automation platforms, and experience in delivering customer journeys.
•Must have a reasonable understanding of Natural Language Processing (NLP) and generative AI.
•Proficiency with Excel functions including vlookups, pivot tables, index/match, data tables etc.
•Problem solving must come naturally, demonstrating quick thinking and most importantly, intuition.
•High attention to detail - ability to deliver high quality work within tight time-frames.
•Strong team player, excellent time management & communication skills.
•Must possess an understanding of business processes, data flows, automation tools & tech stacks.
•Having knowledge or skillset to build campaigns using JSON files, and comfortable in managing complex configurations.
•Experience and confidence in technical engagement with CxO/General Partners, CTOs, engineers & product managers, both internally, and externally.
•Bachelor's Degree in Marketing, Business or Computer Science would be advantageous.
About us Kudosity offers a range of capabilities, including global messaging and connectivity access, Software-as-a-Service (SaaS) messaging platforms with advanced contact, and campaign management alongside limitless automation to empower businesses to communicate at scale while maintaining a personal touch. We are on a mission to make business more human by building lasting relationships with people through the power of conversation. Our values Our people are directly guided by 5 key values, underpinned by our guiding principles. They are in our DNA. •Act as One •Lead the Change •Empower the Customer •Open by Design •Mission Possible Our culture Our incredible employees are at the heart of all our achievements. Innovation and progress are created from the diverse voices, ideas, and talents that make up our remarkable team. We are proud to be an equal opportunity employer and are committed to cultivating diversity within our business. Together, we're shaping the future of customer communication, one meaningful connection at a time. If there are any accessibility adjustments you need to help you be able to apply for this role, please let us know in the application form. We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant. PI********
