Mandarin Hr Helpdesk (Dayshift)

BENEFITS : ? Regular Upon Hire
? Medical and Gym
? Education Support
? Loans and Dental Allowance
? Government-Mandated benefits
? Shuttle Services JOB DETAILS : COMPANY PROFILE: The company is a multinational IT Company and a trusted manufacturer of hard disk and storage devices.

JOB TITLE: Mandarin HR Helpdesk
LOCATION: Laguna
SALARY: Php 65,000 - Php 75,000 ALL BASIC
SCHEDULE: Dayshift (9:00 AM TO 6:00 PM)

REQUIREMENT:
? Proficient in Mandarin and English
? Experience assisting customers on phone and live chat, email, social media and web form submissions
? Preferably Filipino-Chinese or fresh graduates or someone with CSR background
? Amenable to work in Laguna

DUTIES:
? Responsible to answer emails and chat regarding Payrolls and HR role
? Provide solutions inquiries of employees of these companies located abroad
? Responding via email if the inquiry is basic
? Coordinate with employees of head office located in China
? Updating employee file such as new address or marital status
? Respond to internal employee concerns via email and calls
? Answer calls from internal employees during office hours
? Listen to global employees and give solutions to their concerns
? Explain and record disputes to salary
? Refresh employees regarding signed agreement
? Collect and approve employees leaves and absences

RECRUITMENT PROCESS:
? Phone Screening
? Zoom Interview and Oral Assessment
? Technical Assessment/Interview
? Ops Interview
? Job Offer