Mandarin Hr Helpdesk (Biggest Bpo Company)

BENEFITS : HMO
SSS
Pag-Ibig
Philhealth
Sick Leave
Vacation Leave
Incentive-based allowances JOB DETAILS : Company Profile: One of the BPO companies, known to provide the best services and support to different clients around the world

Position: Mandarin HR Helpdesk
Type of job: Email and Calls job
Location: Pasay City
Schedule: Shifting Schedule with 2 days off
Industry: BPO Company
Salary: Php 50,000-Php 70,000
Work Set-up: Work On-site

Responsibilities:
Answers telephone, e-mail, or chat queries related to HR following client policies and procedures.
Resolves telephone and chat inquiries quickly.
Assists employees and managers in the completion of appropriate forms, and navigation of HR systems, processes, and policies.
Investigates any issues raised by the client's employees related to incorrect payments/incorrect records.
Provides information to employees and HR on matters pertaining to personnel forms and records.
Initiates appropriate actions as required by HR or employees.
Advises on benefit plan options.
Performs other duties as assigned.
Complies with all policies and standards.

Requirements:
Proficient in Mandarin and English language
At least 2nd year College or Senior Highschool Graduate levels, or equivalent.
Experience as a bilingual BPO CSR agent or bilingual professional in other industries is a plus.
Amenable to work onsite in Mall of Asia Complex, Pasay City.
Amenable to work on shifting schedules, overtime, and during holidays. (Weekends off. Work schedules will depend on the local time zone of the in-scope countries of the client)

Recruitment Process:
Paper Screening
Initial Interview
2nd Interview
Language Assessment
Final Interview
Job Offer