Kroll Restructuring Administration, part of Kroll's Business Services division, is the leader in global, end-to-end restructuring administration services.
We offer the industry's leading suite of technology-driven and consulting services to support restructurings of every complexity, size, industry and type.
Additionally, our unmatched public securities and solicitation expertise provides clients with the comprehensive resources they need to execute corporate transactions globally.
Kroll Business Services is the global leader in complex claims administration and legal and business solutions.
As an integral part of Kroll, the world's premier provider of services and digital products related to governance, risk and transparency, Kroll Business Services is supported by nearly 5,000 professionals in 30 countries and territories around the world.
**Responsibilities**:
The Communications group is part of the company's Business Operations and Controls Department.
This is a mid-level position with potential for growth.
The Managing Consultant focusing on call center management will perform functions, including the following:
Support the Senior Consultant(s) and Director(s) in all endeavors, including organizing and preparing the communication center for case filings and other communications special projects
Assist management with day-to-day communication center operations and planning
Train staff to ensure that the communication center is meeting the needs of our clients
Monitor communication center team to ensure protocols and expectations are being met
Assist with coordinating work activities with other supervisors, managers and departments
Identify and escalate operational challenges using defined processes and judgment
Support interactions with the client (i.e., providing task or project data for messaging to client)
Kroll is committed to creating an inclusive work environment.
We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.
Kroll is committed to equal opportunity and diversity, and recruits people based on merit
Undergraduate degree or equivalent work experience
Cover Letter
3+ years experience of demonstrated performance in call centers or other customer-focused environment preferred
Excellent written, verbal and social communication skills highly desired
Strong attention to detail
Ability to work independently with mínimal supervision
Flexibility with work schedule is a must - shifts will cover all hours of operations, including beyond ordinary business hours
Legal, financial or technology industry background a plus