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Manager - Service DeliveryInsuranceManagementOrtigas, Pasig CityPermanent / Full Time12/11/2024
Discover your 100% YOU with MicroSourcing! Position: Manager, Service Delivery (Insurance)
Location: Cyberscape Beta, Ortigas
Work setup & shift: Onsite | Night shift
Why join MicroSourcing? Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.Career Growth: Take advantage of opportunities for continuous learning and career advancement.Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture. Your Role: As a Service Delivery Manager, you will:
Client Management Review and approve each Supervisor's annual client growth and management plan, and coach the plan implementation in each supervisor team; Build and maintain the client relationship, and coach Supervisors' handling of key accounts management and key issues; Manage the departmental routine report, analyze data and communicate as needed.Approve and manage the departmental new client onboarding plan, allocate resources and support the plan implementation; Coach the Supervisors' team building to serve the client.Talent Management Coach and support Supervisors, key talents, and Hipos to make and implement an Individual Development Plan, and build a departmental talent pipeline; Create a promotion plan for Supervisors, key talents, and Hipos, and submit to the Director; Review and approve a promotion plan of IC levels, and coach Supervisors to implement the plan.Coach and support Supervisors on IC levels' performance goal set up and implementation, quarterly review and final evaluation, and communication on merit increase and bonus; Coach Supervisors, key talents, and Hipos on their individual performance goal setting and implementation, and conduct quarterly performance reviews and final results evaluation, and plan and implement the quarterly bonus allocation and annual merit increase.Coach Supervisors to handle special personnel cases; Coach and support the Supervisor's daily Unit management.Set up an annual departmental employee engagement & retention goal, and lead Supervisors to create and implement a departmental action plan; Coach Supervisors to plan and implement a team's engagement & retention actions.Operation Management Handle special cases during new task onboarding.Coach Supervisors' implementation of company policy as needed. Follow ReSource Pro's Information Security policies/guidelines, as well as the client's security requirements, policies, and practices that are provided to ReSource Pro and information security requirements, while ensuring compliance within the team.Encourage a culture of innovation within the department.Review and approve the new hire request, and allocate resources as needed; Support the NH onboarding process and enhance a new hire's onboarding experience.Regularly review the Supervisor team's operation result, coach and support Supervisors to handle key issues of the team's operation; Coach Supervisors' implementation of company policy and budget management. What You Need: Non-negotiables: Bachelor's DegreeMinimum 5 years experience in Service Delivery or Client Service and 3 years management experiencePreferred skills/expertise: Experience in the Insurance IndustryOPEX and Professional Security CertificationsPrevious experience managing a teamCustomer FocusDecision MakingPlanning and OrganizingDeveloping OthersLeveraging DiversityWork Standards About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
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