GSC Functional department • Assist in monitoring and ensuring standard business processes.
• Support the business function in defining and implementing processrelated organization structure
Stations / Countries • Responsible for co-ordination and flow of information with otherdepartments (interfaces)
• Assist in providing support to various department within theorganization pertaining to process Improvements
• Maintain good communication and working relationship with otherdepartments
• Communicate with other departments on a regular basis and resolutionon open queries.
Process
• To understand the requirement of the station's / countriesdocumentation and devise guidelines to the teams to ensure compliance.
• To ensure department SLA's are met in terms of timely andaccurate documentation.
• Aanalyze existing working procedures and to propose improvements
• Monitoring thru periodic reports to ensure timely closure of jobsresulting in achieving of the KPI's.
• Support the team members for better understanding of the systems andtrouble shoot for open queries.
• Work closely with colleagues in the same department to identifysolution, best practise and KPI for the country to improve existing processes
• To have periodic / weekly review with the team leaders on theperformance related matter including productivity of GSC.
• Participate in Internal Audit activities to ensure managementsystem is effectively maintained.
• Assist stations/ countries with the GSC Application and queries.
• Daily , Weekly , Monthly Interactions with Business Partners.
• Drive Employee Engagement and Customer Satisfaction Processes .
• Lead Projects that have a positive and direct impact on their countryand teams performance.
• Positively drives the financial impact on the centres Profit &Loss Account.
People – Management
• Develop a high performance service culture within the functionaldepartment.
• Develop IKOs/ KPIs with team members and monitor individualperformance.
• Conduct performance appraisal.
• Manage the allocation of appropriate resources and commitment of staffto the achievement of Global,
Regional and Country objectives and targets.
• Identify training needs and opportunities to develop a highly skilledfunctional department.
• Groom Potential Leaders within theirteams
Skills/ Knowledge •Analytical, organisational and motivational Skills
•Project Management Skills
•People Management Skills
•Culturally sensitive
•Interpersonal Skills
•Presentation Skills
•Process Improvement Skills.
Competences Competencysegment 'Business'
CustomerOrientation: Is focused on identifying andunderstanding each customer's needs. Expresses and acts on
desireto assist customers in an efficient and friendly manner.
BusinessAcumen: Understands business principles and language,including the fundamentals of finance and profitability.
Usesthis understanding to achieve results and to increase the performance andprofitability of our company.
CrossBorder Thinking: Has a holistic mindset and staysabreast of important trends that may affect our competitiveness as a group.
Managesthe business, giving priority to the international position of our company.
Competencysegment 'Leadership'
ShapingDirection: Develops and communicates strategies and goals that achievecompetitive advantage. Demonstrates a clear
understandingof the organisation's strengths, weaknesses, opportunities and threats.
ConstructiveChallenge: Contributes to an environment where people at alllevels stand up for their ideas and where the status
quocan always be challenged for the better.
Buildingand Leading Teams: Knows the talent* needsof the team. Attracts and develops the people who can meet those
needs.Encourages effective cooperation among team members and between teams. Inspiresteam spirit and the commitment to
achievehigh standards of performance.
Competencysegment 'Personal'
Buildingand Managing Partnerships: interpersonal styles tocreate and sustain effective relationships with business partners
(e.g.suppliers, joint venture partners, industry groups, competitors, governments,unions) and colleagues. Is open to approaches that
meetmutual goals.
Commitmentto Excel: Challenges self and others to exceed standards andachieve extraordinary results striving for best-inclass.
Isnot easily deterred when obstacles or delays are encountered.
Expectedyears of experience
Min5- 8 Years of relevant experience. Logistics / Back Office experience is must
EducationalQualifications • Graduation ( any discipline )
• Management Qualification ( preferable)
