Job Description In the Manager, AP Service Delivery role, you will play a pivotal part in ensuring the efficient and effective execution of our Accounts Payable processes, contributing to the financial health and success of our organization. This leadership position offers a dynamic and fast-paced environment, where you can drive excellence in service delivery. We seek a candidate who is adaptable, results-oriented, and capable of driving improvements in service quality and delivery processes.
Responsibilities: Lead and mentor a team of associates and specialists, providing guidance and support to ensure productivity and accuracy in invoice and all related documentation processing and record keeping Set clear performance expectations and provide regular feedback Ensure compliance with company policies, accounting standards, and legal requirement Stay updated on changes in regulations and implement necessary adjustments Identify opportunities for process improvement and efficiency Propose and implement best practices to enhance departmental operation Establish and maintain strong relationships with stakeholders Serve as the point of contact for issues within the function Support internal and external audits Identify areas for improvement in service quality and efficiency, provide inputs that will drive process-related investment decisions and implementation Identify and mitigate risks that could impact service deliver, develop contingency plans Generate regular reports and maintain accurate records of service delivery activities and performance metrics Present performance results to relevant stakeholders in relevant governance forums ( Monthly, Quarterly Business Allocate and manage resources, ensure that the team is adequately trained and resourced Ad hoc tasks assigned from time to time Qualifications 5+ years of relevant accounting and AP experience, with a degree in Accounting, Business Administration, or Finance Proven experience in service delivery or a related field, with a track record of success in managing teams and meeting SLAs Direct experience within a multi-national environment with a complex regional/country environment. Process-oriented with an understanding of both financial and operational controls. Strong analytical skills and who can foresee upstream and downstream impacts. Strong leadership and communication skills Excellent problem-solving and analytical abilities. Hands-on experience with ERP systems such as SAP Hana and other invoicing/ticketing systems will be an added advantage but not required Strong communication skills with the ability to bridge language barriers - you must be able to work collaboratively with a diverse group of people Comfortable working in a fast-paced environment with tight deadlines.