Job Description & Responsibilities: The Poplar Homes Maintenance Operations Team is responsible for efficiently maintaining all Poplar Homes-managed properties and keeping them in a safe and habitable condition at all times. This team fields any maintenance requests made by both tenants and/or property owners from all platforms; tenant portal, email, text, and/or phone call. The Maintenance Ops Team provides huge value to our customers by providing real-time troubleshooting via phone, text, or email to resolve any applicable active issues. However, if they're unable to resolve the issue in-house via troubleshooting they will then contact and coordinate with a 3rd party service provider to resolve the issue most efficiently. The Maintenance Ops Team is very unique as they interact and coordinate with all client-facing aspects of our business; property owners, tenants, and service providers so solid communication skills and a great attitude are a must. > Field any maintenance-related requests. > Troubleshoot any applicable issues within the property. > Obtain estimates and costs from service providers. > Negotiate estimates and costs with handymen and other service providers on behalf of the property owner. > Obtain all approvals for service from property owners. > Coordinate all aspects of service with all included parties until completion. > Constantly update all necessary parties until and upon completion. > Coordinate invoices from service providers for tenants and property owners. > Inform and educate clients on Onerent standards and supporting processes. > Create, build, and maintain positive working relationships with service providers. Job Requirements: > High-level communication skills. - Proficient in speaking conversational English (phone). - Proficient in writing conversational English (text & email). - Provide clear and legible communication on all platforms. > High-level customer service skills. - This team is a huge part of our customer retention. - Thus property owners, tenants, and service providers must be handled with a high level of customer service skills. - Create and build new relationships with clients and service providers. > High attention to sensitive details. - Maintenance issues can become legal issues in which our information is vital. > High level of personal organization. - Maintenance tickets come in at a high volume. - With over 1200 properties in 3 markets and 500+ incoming tickets a month, a personal organization is key. > Must be flexible and adapt to change. - Both in schedule and in process. We are a 24-hour team. - Our portion of the business is very fast-paced and our supporting processes are forever changing to be more efficient. > Must be a TEAM player. - This team is very tight-knit and operates based on awesome teamwork. - Team skills are a must for a high volume of tickets and endorsements as it usually takes several specialists to resolve one issue. - Willingness to accept constructive criticism and help others when needed.
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\nAbout Poplar Homes "Poplar Homes is a national technology-enabled property management company that empowers property owners and residents throughout their lifetime real estate journey. With remote staffing and a proprietary full-stack platform, Poplar offers zero-fuss leasing, managing, and maintenance services to over 15,000 doors across 17 states and 25 major markets. For renters entering the market, Poplar rebalances the power dynamic and makes it easy to get approved, view available properties, and rent a home online. For property owners, Poplar Homes makes maintaining a rental home as easy as managing a stock portfolio online. Poplar's coast-to-coast expansion brings national tools to local teams, empowering investors to manage and monetize residential rental property across disparate locations while increasing efficiencies by 5x and saving thousands in operating costs."
