Live Chat Specialist - Remote Work

Job Description:

Phoenix Petroleum Philippines is seeking a motivated and hardworking Live Chat Specialist to join our team on a full-time remote basis. As an Entry Level Live Chat Specialist, you will be responsible for providing exceptional customer service through online chat support.

Responsibilities:
- Engage with customers in real-time through live chat to address inquiries, resolve issues, and provide product information
- Maintain a high level of professionalism and customer service at all times
- Collaborate with other team members to ensure a seamless customer experience
- Utilize resources and tools to efficiently and effectively assist customers
- Document customer interactions and feedback for continuous improvement
- Meet and exceed performance metrics and goals set by the company

Requirements:
- Strong communication skills, both written and verbal
- Ability to work independently and as part of a team
- Excellent problem-solving skills
- Proficiency in using online chat platforms and customer service software
- High school diploma or equivalent
- No prior experience required, training will be provided

Personality Traits:
- Hardworking
- Motivated

Soft Skills:
- Communication
- Cooperation

Benefits:
- Travel & spending expenses
- Training & professional development
- Paid sick leave

Working Environment:
At Phoenix Petroleum Philippines, we strive for excellence and uphold high standards in all endeavors. We foster a supportive and collaborative work environment where employees are encouraged to grow and succeed.

Deadline to Apply:
September 9, 2024

Equal Opportunity Statement:
Phoenix Petroleum Philippines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.