**Job Title:** Live Chat Specialist
**Company:** Avion School
**Location:** Taguig, NCR, PH
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2 years
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### **Job Description**
Avion School is seeking a dynamic and highly motivated **Live Chat Specialist** to join our team in Taguig, NCR. As a critical intermediary between our institution and prospective students, you will play an essential role in enhancing their engagement and ensuring a seamless experience through live chat interactions. Your ability to communicate confidently and effectively will help us provide exceptional support and persuasive guidance to enhance our enrollment process.
### **Key Responsibilities**
- **Live Chat Management:**
Handle incoming live chat inquiries from prospective students, ensuring prompt and effective responses to their questions regarding programs, courses, and admissions processes.
- **Customer Engagement:**
Utilize persuasive communication skills to engage with potential students and encourage them to consider Avion School's offerings, ultimately driving enrollment conversions.
- **Information Dissemination:**
Provide accurate and detailed information about Avion School's programs, assist with application procedures, and clarify administrative processes, ensuring all communication is clear and professional.
- **Feedback Collection:**
Actively solicit feedback from chat interactions, documenting insights regarding student interests, concerns, and suggestions for improvement.
- **Collaboration:**
Work closely with the admissions team to relay critical feedback from the chat interactions, enhancing overall customer service strategies and improving the enrollment experience.
- **Performance Tracking:**
Monitor chat metrics (response time, resolution rates, satisfaction ratings) and contribute to reports aimed at evaluating service efficiency and identifying areas for improvement.
- **Continuous Learning:**
Stay updated on all of Avion School's offerings, enrollment guidelines, and industry trends to maintain a knowledgeable and resourceful presence during chat interactions.
- **Team Support:**
Participate in scheduled training sessions and team meetings, contributing ideas and strategies based on chat interaction experiences to improve service delivery.
### **Requirements**
- **Education & Experience:**
- Bachelor's degree in Communications, Marketing, Business, or a related field (preferred).
- Minimum of 2 years of experience in a customer service or live chat role, preferably in an educational setting.
- **Personality Traits:**
- Confident in communication and engagement with diverse audiences.
- Energetic and proactive approach to assisting potential students.
- **Soft Skills:**
- Excellent presentation skills to convey information engagingly and clearly.
- Strong persuasion abilities to influence prospective students positively.
- **Technical Skills:**
- Proficient in using live chat software and CRM tools.
- Solid knowledge of basic computer applications (MS Office, Google Suite).
- **Additional Skills:**
- Ability to work independently and manage time efficiently in a part-time capacity.
- Strong problem-solving skills and adaptability in handling complex inquiries.
### **Benefits**
- Medical coverage to ensure your well-being.
- Disability insurance for peace of mind.
- Relocation allowance to support your transition to our workplace.
### **Working Environment**
At Avion School, we foster a culture where performance and merit are recognized and rewarded. We value our employees' contributions and encourage personal and professional growth through training, development opportunities, and a collaborative team atmosphere.
### **Application Deadline**
Interested candidates are encouraged to apply by **September 20, 2024**.
### **Equal Opportunity Statement**
Avion School is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
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If you possess the right combination of energy, confidence, and skills, we encourage you to apply today and contribute to shaping the future of our students!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
