Live Chat Specialist

Job Description:

Acudeen Technologies is seeking a confident and dedicated Live Chat Specialist to join our team in Antipolo, Calabarzon, PH. As an Entry Level position, we are looking for individuals with at least 1 year of experience in a similar role. The Live Chat Specialist will be responsible for providing exceptional customer service through live chat support to our clients.

Responsibilities:
- Engage with customers through live chat to provide assistance and support
- Answer customer inquiries and resolve issues in a timely and professional manner
- Identify customer needs and recommend appropriate solutions
- Collaborate with other team members to ensure a seamless customer experience
- Maintain accurate records of customer interactions and transactions
- Stay up-to-date on product knowledge and company policies
- Assist with other customer service tasks as needed

Requirements:
- 1 year of experience in a customer service or live chat support role
- Confident and dedicated attitude towards providing excellent customer service
- Strong analysis and critical thinking skills
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Proficiency in using live chat software and other customer service tools
- High school diploma or equivalent

Benefits:
- Profit sharing opportunities
- Relocation allowance for eligible candidates
- Company-provided equipment for work
- Opportunities for growth and advancement within the company

Working Environment:
At Acudeen Technologies, we strive to cultivate a sense of ownership and responsibility at every level. We value teamwork, collaboration, and a positive work culture that promotes growth and development.

Deadline to Apply:
Interested candidates should apply by September 16, 2024.

Equal Opportunity Statement:
Acudeen Technologies is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.