**Job Title: Live Chat Representative**
**Company: Penshoppe**
**Location: Taguig, NCR, PH**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 4**
**Deadline to Apply: October 2, 2024**
### Job Description
Penshoppe is seeking a dedicated and enthusiastic Live Chat Representative to join our dynamic customer service team. This part-time position offers an excellent opportunity to be the first point of contact for our customers, ensuring they receive top-notch support through live chat interactions. The ideal candidate will embody our brand values and contribute positively to our culture of belonging, diversity, and inclusivity.
### Key Responsibilities:
- **Customer Engagement:**
- Respond promptly to customer inquiries via chat, maintaining a professional and friendly tone while providing exceptional customer service.
- Understand and address customer needs, clarify information, and resolve any issues they encounter with our products or services.
- **Product Knowledge:**
- Stay informed about current products, services, and promotions to provide accurate information and compelling recommendations to customers.
- Use strategic planning skills to anticipate customer questions and proactively provide solutions.
- **Problem Resolution:**
- Quickly diagnose customer issues and provide timely solutions or escalate complex matters to the appropriate departments.
- Document all customer interactions and feedback, ensuring accurate records for continuous improvement.
- **Collaboration:**
- Collaborate with other team members and departments to enhance overall customer satisfaction and improve processes.
- Share insights and feedback with management to help optimize the chat experience for both customers and support teams.
- **Performance Monitoring:**
- Meet or exceed performance metrics such as response time, customer satisfaction scores, and resolution rates.
- Perform regular self-evaluations and attend team meetings to discuss performance, challenges, and potential improvements.
### Requirements:
- **Experience:**
- A minimum of 4 years of experience in a similar customer service or chat support role is required.
- **Education:**
- A bachelor's degree in any field is preferable but not mandatory.
- **Skills:**
- Strong attention to detail, ensuring that customer communications are clear, concise, and accurate.
- Excellent strategic planning abilities to optimize chat processes and improve customer interaction efficiency.
- **Personality Traits:**
- Resilient in handling challenging customer interactions while maintaining a positive demeanor.
- Confident in articulating solutions and providing insights to customers.
- **Technical Skills:**
- Proficient with computer systems, customer service applications, and live chat platforms.
- Familiarity with data entry and customer relationship management (CRM) tools is advantageous.
### Working Environment:
At Penshoppe, we are committed to creating a culture that values diversity and inclusivity. We encourage team members from all backgrounds to contribute to a workplace where all individuals feel they belong and have equal opportunity to thrive. Our work culture prioritizes collaboration and respect for differing perspectives.
### Benefits:
- Parental leave to support our employees' families.
- Flexible remote work options to enhance work-life balance.
- Free food at the workplace to foster a supportive community atmosphere.
### Equal Opportunity Statement:
Penshoppe is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by applicable law.
**To Apply:** Interested candidates should submit their resume and a cover letter detailing their relevant experience by October 2, 2024. We look forward to welcoming you to our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
